Trinity College Cambridge
IT Support Officer
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Working at Trinity
Working at Trinity offers far more than an IT role — it is an opportunity to become part of a historic academic community while enjoying modern employment benefits and a supportive working culture.
Join Us
If you are an experienced IT support professional looking for a varied role where you can make a real difference to a diverse College community, develop your technical knowledge and contribute to service improvements, we would be delighted to hear from you.
About Trinity College
Trinity College, founded in 1546 by Henry VIII, is one of the largest Colleges in the University of Cambridge, with some 720 undergraduates, 380 graduate students, 200 Fellows and around 360 non-academic staff. The beauty and size of Trinity’s courts attract visitors from all over the world, but the College is also a thriving, modern community, which exists to give its members a rewarding, richly resourced, and intellectually inspiring place in which to pursue their education and research.
About the Role
Working as part of a team of ten and reporting to the Head of IT, you will help provide an excellent IT service to the College community, supporting more than 1,500 users across over 50 servers. You will provide first and second line support, troubleshoot and maintain desktop hardware, software, business systems and telephony, and help ensure the effective operation and security of the College desktop IT infrastructure.
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You will also contribute to technical projects and service improvements, maintain clear systems documentation, work with University Information Services and external partners, run the daily student drop-in support service, and assist with audio-visual support requests and meeting set-ups.
Key Responsibilities
- Provide first and second line support
- Troubleshoot and maintain desktop hardware, software, business systems and telephony
- Help ensure the effective operation and security of the College desktop IT infrastructure
- Contribute to technical projects and service improvements
- Maintain clear systems documentation
- Work with University Information Services and external partners
- Run the daily student drop-in support service
- Assist with audio-visual support requests and meeting set-ups
Requirements
Candidates must have experience supporting a Microsoft desktop infrastructure and knowledge of Microsoft 365, Entra and associated tools. Strong problem-solving, communication and customer service skills are essential, together with the ability to manage priorities and work independently and as part of a team. Experience in a professional IT support team is highly desirable. Experience of IT service management, Teams Telephony, macOS, IT security, servers or virtualisation would be advantageous.
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Staff Benefits
- Competitive salary and a staff pension scheme
- Generous leave, maternity and paternity provision, and long‑service recognition
- Health and wellbeing support, including an Employee Assistance Programme, optional private health and dental plans, gym and fitness classes, and wellbeing events
- Cycle to Work Scheme, eye‑care support and life assurance
- Free access to the College Wren Library, meals on duty, staff social club and regular staff events
Rate of Pay
£35,328 per annum plus excellent benefits.
Job Details
This is a permanent full-time post (36.25 hours per week), based full-time in the College.
How to Apply
For further information about the role, including the full Job Description and Person Specification, and for details on how to apply please visit the Trinity College Vacancies website. The closing date for completed applications is Sunday 27 September 2026.
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