ARK Computer Repair
IT Support & Repair Technician
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ARK Computer Repair / ARK Assist
Fareham, Hampshire
£27,000–£32,000 depending on experience
Full-time, Monday–Friday
Company car provided
We're looking for an experienced IT Support & Repair Engineer to join our team in Fareham.
This is a varied, hands-on position working across both ARK Computer Repair and ARK Assist, supporting home users and local businesses.
You won't spend every day sitting on a helpdesk. You might be diagnosing a faulty laptop in our workshop in the morning, visiting a local business to resolve an IT problem in the afternoon, and remotely helping another customer with Microsoft 365 or Windows in between.
What you'll be doing
The role will include:
- Diagnosing and repairing PCs and laptops in our Fareham workshop
- Carrying out hardware repairs, upgrades and component replacements
- Diagnosing Windows, software, driver and performance problems
- Windows installations, recovery and troubleshooting
- SSD upgrades, data transfers, backups and new computer setups
- Visiting homes and businesses to carry out on-site repairs and IT support
- Providing remote support to home and small business customers
- Troubleshooting Microsoft 365, Outlook, OneDrive and Windows
- Diagnosing Wi-Fi, networking, internet and printer problems
- Setting up and preparing new computers for customers
- Keeping clear records of work carried out and keeping customers updated
- Working with the rest of our team on more complex problems and projects
Although workshop repairs will form a significant part of the role, this isn't purely a bench technician position. You'll regularly work directly with customers and need to be comfortable providing support in person, over the telephone and remotely.
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What we're looking for
Previous professional IT support or computer repair experience is required for this position.
We're looking for someone who can already confidently troubleshoot common hardware and software problems rather than someone starting their first IT role.
You should have good practical experience with:
- Windows 10 and Windows 11
- PC and laptop diagnostics
- Computer hardware and component replacement
- Windows installation and recovery
- Data transfer and backup
- Microsoft 365 and Outlook
- Wi-Fi and basic networking
- Printers and peripherals
- Remote troubleshooting
- Working directly with customers
Experience with Microsoft 365 administration, business IT support, networking, UniFi or managed IT services would be useful, but we don't expect you to arrive knowing every system we use.
A full UK driving licence is essential. A company car will be provided for customer visits.
The person we're looking for
Technical ability is important, but a large part of this job is dealing with people.
Our customers range from people who are very comfortable with technology to people who simply know that something isn't working. Being able to diagnose the problem matters, but being able to explain what's happening in straightforward language matters too.
We're looking for someone who is friendly and patient, comfortable dealing directly with customers and enjoys troubleshooting rather than simply following a script.
You'll need to be able to work independently and use your initiative, while also knowing when it's worth asking someone else for another opinion. We want someone who's naturally curious about technology and wants to continue learning.
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We don't expect you to know everything. We do expect you to be able to investigate a problem, work logically and find the answer.
About us
ARK started with computer repairs and has grown into a group of technology businesses supporting homes and businesses across the local area.
ARK Computer Repair provides workshop, remote and on-site computer repair and support for home users and local organisations.
ARK Assist provides ongoing IT support, Microsoft 365, networking, connectivity, cybersecurity, backup and other managed technology services to businesses.
We're a close-knit team, so this isn't a role where you'll disappear into one department doing exactly the same thing every day. You'll get exposure to a broad range of technology and have the opportunity to develop into other areas as your experience grows.
What we offer
- £27,000–£32,000 salary depending on experience
- Company car provided
- Full-time, Monday–Friday position
- A varied mix of workshop, remote and on-site work
- Exposure to both consumer and business IT
- Opportunities to develop your skills in Microsoft 365, networking, cloud services, cybersecurity and managed IT
- Training and support from the rest of the team
- A friendly, informal working environment
- Opportunities to take on more responsibility as your skills develop
If you're the sort of person who enjoys being handed a computer and hearing "we're not really sure what's wrong with it" and actually looks forward to figuring it out, we'd like to hear from you.
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