AgileGrid Solutions
IT Support Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Company
Zero Surplus is one of the UK's leading recruitment agencies, specializing in sourcing top-tier talent for small and international businesses across the South of England. Based just outside Cambridge, the company has built a strong reputation for connecting organizations with highly skilled professionals across various industries. With a focus on quality service and personalized support, Zero Surplus prides itself on understanding client needs and delivering tailored recruitment solutions. Their team is committed to fostering long-term relationships with both clients and candidates, ensuring a seamless hiring process that aligns with strategic business objectives. As a dynamic and forward-thinking agency, Zero Surplus continuously expands its network and expertise to stay ahead of industry trends, making it a trusted partner in the recruitment landscape.
About The Role
We are seeking an experienced and motivated IT Support Specialist to join our client's expanding helpdesk team. This role offers a unique opportunity to work within a well-established IT company that provides comprehensive technology solutions to a diverse range of business clients. The ideal candidate will possess a strong background in IT support, particularly within managed service providers (MSPs), and demonstrate expertise in Microsoft 365, Intune, and security technologies. The position involves delivering first, second, and third-line support, with a focus on cloud-based solutions and security enhancements. The role can be predominantly remote, offering flexibility in work location after an initial onboarding period at the Cambridge office. Working hours are from 8:30 am to 5:30 pm, Monday to Friday, with some flexibility required to accommodate client needs and support schedules.
Qualifications
The successful candidate will have proven experience in an IT support role, ideally within an MSP or multi-client environment, with a minimum of two years of relevant experience. Strong knowledge of Microsoft 365 administration is essential, and certifications such as Microsoft Certified: Modern Desktop Administrator or Microsoft 365 Certified Enterprise Administrator Expert are highly desirable. Practical experience with Microsoft Intune and Entra ID is required, along with a solid understanding of Microsoft security technologies including Conditional Access, Defender, and endpoint security. Candidates should possess good networking skills, including troubleshooting LAN, WAN, WiFi, VPNs, and firewalls, as well as a good understanding of Windows desktop and server environments, including virtualization. A sound knowledge of cybersecurity principles and their application within business contexts is also necessary. Excellent communication skills and the ability to work collaboratively with clients and colleagues are vital for success in this role.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Providing comprehensive 1st to 3rd line technical support across a varied client base, ensuring timely resolution of issues.
- Diagnosing and resolving technical problems related to Windows operating systems, Microsoft 365, cloud services, networks, and associated technologies.
- Configuring, managing, and troubleshooting Microsoft Intune, including device enrollment, compliance policies, configuration profiles, and application deployment.
- Administering Microsoft 365 and Entra ID, managing users, groups, authentication methods, Multi-Factor Authentication, and Conditional Access policies.
- Supporting Microsoft security features such as Microsoft Defender, endpoint security, BitLocker, and other related tools to enhance client security posture.
- Reviewing security alerts, vulnerabilities, and Microsoft Secure Score recommendations to advise clients on security improvements.
- Supporting Windows Autopilot and modern cloud-based device deployment strategies for efficient onboarding and device management.
- Troubleshooting networking issues including LAN, WAN, WiFi, VPNs, and firewalls to ensure seamless connectivity for clients.
- Supporting Windows Server and Active Directory environments where required, assisting with migrations and system upgrades.
- Contributing to technical projects such as Microsoft 365 migrations, system upgrades, and other infrastructure enhancements.
- Maintaining accurate and detailed technical documentation, ensuring support issues are tracked and resolved effectively.
- The role is primarily remote, with an initial onboarding period at the Cambridge office; flexibility to work remotely with occasional visits to client sites or the office is expected.
- Working hours are from 8:30 am to 5:30 pm, Monday to Friday, with some flexibility to accommodate client support demands.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Join a friendly and supportive working environment within an established and growing IT organization.
- Enjoy the flexibility of a largely remote role, allowing for a healthy work-life balance.
- Benefit from the backing and opportunities provided by being part of a larger Managed Service Provider (MSP).
- Gain exposure to a broad spectrum of Microsoft cloud, security, and infrastructure technologies, enhancing your technical expertise.
- Access professional development opportunities, including training and certifications in Microsoft technologies to further your career.
- Work within a company that values innovation, teamwork, and continuous improvement, fostering a positive workplace culture.
Equal Opportunity
Zero Surplus is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law. We believe in fostering an inclusive workplace where everyone can thrive and contribute to our shared success.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location