The Ai Training Company
IT Support Specialist | $55/hr | Remote
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Support Specialists, Help Desk Engineers & Technical Support Experts. Remote AI Project
We are seeking experienced IT Support Specialists, Help Desk Engineers, Desktop Support Technicians, Technical Support Engineers, and End-User Computing Professionals to contribute to an AI project focused on realistic troubleshooting, support workflows, and technical problem-solving.
What You’ll Do
- Diagnose common and complex IT support issues
- Troubleshoot hardware, software, operating system, and network problems
- Work through realistic Tier 2 and Tier 3 support scenarios
- Identify root causes instead of relying only on surface-level fixes
- Provide clear, step-by-step troubleshooting guidance
- Review support workflows for technical accuracy
- Document troubleshooting steps and final resolutions
- Record user interactions clearly in ticketing systems
- Explain technical issues in user-friendly language
- Identify recurring support patterns and common failure points
- Recommend improvements to support processes
- Contribute realistic examples based on real support environments
- Collaborate asynchronously with technical reviewers and project stakeholders
- Maintain high standards for accuracy, completeness, and clarity
Who Can Apply
Relevant backgrounds include:
- IT Support Specialists, Computer User Support Specialists, Technical Support Specialists, Desktop Support Technicians, Desktop Support Engineers, Help Desk Technicians, Help Desk Analysts, Service Desk Analysts, and IT Support Analysts.
We also welcome:
- Tier 2 Support Engineers, Tier 3 Support Engineers, Technical Support Engineers, Support Engineers, IT Support Engineers, End-User Support Specialists, and End-User Computing Specialists.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Enterprise support backgrounds may include:
- Desktop Engineers, EUC Engineers, Workplace Technology Specialists, IT Operations Specialists, IT Operations Analysts, Field Support Technicians, Onsite Support Engineers, Remote Support Engineers, and IT Service Management Professionals.
Systems-focused backgrounds may include:
- Junior Systems Administrators, Systems Administrators, Windows Administrators, Linux Support Specialists, Mac Support Specialists, Microsoft 365 Support Engineers, Identity Support Specialists, and Network Support Technicians.
Customer-facing technical backgrounds may include:
- Product Support Specialists, Application Support Analysts, SaaS Support Engineers, Enterprise Support Engineers, Technical Customer Support Specialists, and Customer Support Engineers with strong troubleshooting responsibilities.
Relevant Troubleshooting Experience
Strong candidates may have experience resolving:
- Operating system issues
- Application crashes
- Installation failures
- Software configuration problems
- Hardware failures
- Peripheral issues
- Printer problems
- Driver issues
- Login failures
- Account lockouts
- Authentication issues
- File access problems
- Permission errors
- Network connectivity problems
- VPN failures
- DNS issues
- Wi-Fi problems
- Performance problems
- System crashes
- Blue screens
- Disk-space issues
- Startup problems
- Update failures
Requirements
- Minimum 3 years of professional Tier 2, Tier 3, desktop support, help desk, technical support, or comparable IT support experience
- Strong experience diagnosing hardware and software problems
- Strong Windows, macOS, or Linux troubleshooting knowledge
- Good understanding of TCP/IP, DNS, VPNs, and network connectivity
- Experience using ticket management systems
- Strong documentation skills
- Ability to troubleshoot systematically
- Strong written and verbal communication
- Ability to explain technical solutions clearly to non-technical users
- Excellent attention to detail
- Ability to prioritize issues independently
- Comfortable working in a remote environment
- Ability to consistently deliver accurate technical work
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Background
- Tier 2 or Tier 3 enterprise support experience
- Experience supporting Windows, macOS, and Linux environments
- Active Directory or Microsoft Entra ID experience
- Microsoft 365 support experience
- Intune, SCCM, Jamf, or MDM experience
- Enterprise VPN troubleshooting experience
- Network troubleshooting experience
- Experience writing knowledge base articles or support documentation
- Experience with ServiceNow, Jira Service Management, Zendesk, or similar tools
- Experience performing root-cause analysis
- Experience identifying recurring incidents or support trends
- Experience mentoring Tier 1 support staff
- Experience improving service desk workflows
- CompTIA A+, Network+, ITIL, or comparable certifications
This opportunity is ideal for experienced support professionals who can take a user report such as “my computer isn’t working” or “the VPN won’t connect,” ask the right diagnostic questions, isolate the actual cause, resolve the issue efficiently, and document the solution so another technician can reproduce it. We are a referral partner of the client.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location