YTL UK Group
IT Support Specialist
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Do you have a keen interest in IT? If so, we have an exciting role available within our IT Support team.
You will provide telephone, web, and face-to-face support to all business users regarding IT incidents and requests.
This is a 12-month fixed-term contract.
What you'll do
In this role, you will:
- Diagnose and resolve first and second-line IT incidents and requests to agreed Service Levels Agreements (SLAs)
- Help support projects to deliver new or changed services across the organisation
- Build and configure laptops, desktops and tablets
- Build and configure mobile phones, both smart and dumb
- Maintain accurate and up-to-date asset information in the ITSM tool
- Repair broken IT equipment so that it can be reused
- Install ad hoc software on customer devices
- Reset and change customer passwords
- Facilitate accounts, software and hardware for new starters and movers
- Disable accounts and access for leavers
- Set up customers with access to network folders or files
- Act as the IT Support Specialist in responding to issues at our Operations Centre
- Safely move IT equipment when business users change location
- Assist with the onboarding of new IT Support Specialists through shadowing
- Assist with Field Engineer duties as and when necessary
What you'll need
- Sound knowledge and experience in first and second-line IT support to agreed SLAs
- Good working knowledge of Microsoft products, especially Windows 10, Windows 11, O365 and SharePoint
- Excellent communication and customer service skills
- Experience working to establish incident management and request fulfilment SLAs
- Experience with performance metrics for call and ticket handling, both qualitative and quantitative
- Knowledge and experience using remote control tools to diagnose and resolve IT incidents
- Broad, good knowledge of our business areas and the systems we use
- Good organisational skills
- The ability to learn and understand new systems quickly
- The ability to keep abreast of industry innovation and leading IT initiatives
- The ability to adapt to the changing needs of end users
- The ability to liaise effectively with internal and external contacts
- Awareness of packaging and deployment tools such as SCCM
- Knowledge of supporting smartphones and their operating systems (iOS and Android)
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What you'll receive
- A combined pension contribution of up to 20%
- Career progression and professional development opportunities
- 25 days' holiday rising to 28 with length of service
- The opportunity to buy up to ten days' holiday and sell up to five every year
- A healthcare package that allows you to claim back healthcare costs
- Life assurance of up to eight times your salary
- A new electric car in exchange for part of your gross salary, subject to conditions
- Cashback and discounts from more than 3,000 retailers
- One paid volunteering day each year
- Enhanced family leave and pay arrangements
- An interactive health and wellbeing platform
- Support from mental health first aiders
- A £1,000 referral fee if you recommend someone to work for us
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Who we are
YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:
- Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
- YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
- YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
- YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
- Plus a number of other retail, environmental and specialist businesses
Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.
We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
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