Key Responsibilities of the IT Support Specialist:

• Become the internal expert on all core applications and provide first and second line technical support.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Provide technical support during new product/system implementations and internal change projects.
• Assisting in deploying new system functionality.
• Liaise with third party suppliers and partners to assist in implementations, conduct high-level troubleshooting, and/or escalate issues.
• Administer the setup of new hardware and software for new starters (along with ad hoc hardware/software set up across the business).
• Monitoring hardware, software, and system performance metrics.
• Updating computer software, as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.
• Contribute to the strategy for systems architecture
• Ensure the Company has buy in to the strategies through clear articulation of the plans

To have the ability to contribute to The Fuel Store’s success, you will need the following knowledge, skills and experience:

• Likely to be a graduate
• Demonstrable all round experience of IT matters including:
  • Microsoft dynamics solutions including Power BI
  • Cloud architecture
  • Networking
  • Disaster recovery
  • Identity and access management
  • ERP systems
  • CRM solutions
  • AI implementation
  • Data Warehousing
• Confidence in executing hands‑on work within a lean environment.
• Experience managing suppliers, negotiating commercial contracts, and evaluating partner performance.
• Excellent communication skills, able to create compelling commercial narratives for senior leadership.

Desired:

• Experience of managing IT budgets
• Exposure to the wider corporate decision making process and budget processes
• Experience within fuel cards, fleet, mobility, payments, or loyalty sectors.
• Experience using MS dynamics CRM product suite

As well as having the right experience, a Fueller will have:

• Great aptitude for problem solving and a naturally inquisitive mind
• Ability to challenge the status quo; actively seeking to understand HOW something works, not just WHY
• Excellent communicator and act as an “ambassador” for all stakeholders
• Resilience and ability to understand and translate complex information into simple actionable instructions
• Ability to be methodical and logical when making decisions
• Attention to detail with a real pride in your work.
• Excellent organisation and time management
• Thriving in a fast-paced environment
• Being commercially savvy

What’s in it for you?

• Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.
• Health & Wellbeing: All employees will have access to MediCash upon passing their probation, this will allow them to access retail discounts, counselling, and so much more.
• Holiday Entitlement: You will be entitled to increase personal holiday allowance with increased service, as well as your birthday and work anniversary off.
• Career Progression: We track all employees progression by creating personal development plans, we have a fueller academy in place to also support this.
• Incentives & Good Commission: We offer uncapped commission for our Sales agents, as well as regular incentives for everyone across the business to get involved in.
• Location: Based in Birmingham City Centre, with panoramic views from the office floor. We offer remote working per week too at discretion of your manager.
• Other benefits: Monthly employee awards, which would include a lunch provided. Have the last Friday of the month off*. Regular in-house competitions and games. Tea, coffee, fresh fruit & breakfast are available for everyone in the business.

A little more for you to know..

We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and that means that we want collaborative, talented Fuellers to help us to invent The Fuel Store’s future. We will support you, nurture you, and give you the best platform to succeed – we just need you to have that drive and willingness to learn!

If you think that you could add value here at The Fuel Store, please apply. Equally, if you think your experience only meets part of the requirements, apply anyway! We’d love to review your application and if successful arrange a chat with you to find out if you could be the next Fueller!

We are also an equal opportunity employer and value diversity across the business. All applicants will be considered for employment without attention to ethnicity, race, religion, sexual orientation, gender identity, sex, family or parental status, neuro diversity or disability status, marital status, veteran status and national origin.