Jobright.ai
IT Support Specialist, Entry Level
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Jobright
Jobright is a personal AI job search agent that simplifies the job search process and helps users reach better job outcomes.
The Role
The entry-level IT Support Specialist provides user support by resolving hardware, software, account, access, and connectivity issues while managing accounts, documenting incidents, escalating complex problems, and improving support processes.
Why Join Us
- Build real, production AI agents used by real users
- High ownership and impact
- Work at the intersection of AI, agents, and product
- Shape how people experience AI-driven job search
Responsibilities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Respond to technical support requests through chat, email, and ticketing systems
- Troubleshoot account access, software, device, and network-connectivity issues
- Guide users through clear, step-by-step solutions
- Provision and maintain user accounts, permissions, and common business tools
- Document incidents, resolutions, and reusable troubleshooting instructions
- Escalate complex issues with complete diagnostic information
- Help improve onboarding, access-management, and support processes
Qualifications
Required
- Basic knowledge of computer hardware, operating systems, and networking
- Strong problem-solving, customer-service, and communication skills
- Ability to explain technical concepts clearly to nontechnical users
- Organized approach to documenting and tracking support requests
- Ability to work independently and collaboratively in a remote environment
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred
- Degree, diploma, certification, or coursework in IT or a related field
- Familiarity with Windows, macOS, Google Workspace, or Microsoft 365
- Experience with ticketing systems, identity tools, or remote support software
- CompTIA A+, Google IT Support, or a similar entry-level certification
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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