Haystack
IT Support Specialist
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We're working with a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. With a strong focus on innovation and customer satisfaction, they've built a reputation for exceptional IT support services and a collaborative, close-knit team culture.
The Role
- Providing 1st, 2nd and 3rd line technical support to business customers as part of a growing helpdesk team
- Troubleshooting issues at a client and server level, including escalated and complex technical issues
- Microsoft 365 administration including Azure AD, SharePoint, Exchange, and InTune
- Other ad hoc duties as required, including some assistance with projects
- Hybrid working - the role will primarily be remote-based, with some requirement to work from the Cambridge office
- Working hours are 8:30am to 5:30pm, Monday to Friday, with some flexibility required
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What You'll Need
- A minimum of 2 years' experience from a Microsoft MSP
- Excellent communication and interpersonal skills
- Experience across all aspects of Microsoft 365 is essential; MS certification would be desirable
- Familiarity with all Windows OS at server and client level, including a working knowledge of virtualisation
- A working knowledge of networking principles and technologies, with experience troubleshooting routers, switches, and firewalls
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What's On Offer
- Opportunity to work with a leading IT solutions provider
- Collaborative and close-knit team culture
- Potential for field-based project work
- Competitive compensation package
Apply via Haystack today!
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