Trinity Resource Solutions
IT Support Specialist – VIP & Executive Support
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IT Support Specialist – VIP & Executive Support
Slough | 1 day per week onsite in Slough + 2 days per week in London + 2 From Home
Travel to London paid
Are you an experienced IT Support professional who enjoys being the person people turn to when technology needs to just work?
We're looking for a confident, personable and technically strong IT Support Specialist to join a growing international organisation in a highly visible role supporting users across the UK.
This isn't your typical ticket-queue Service Desk position.
You'll have the opportunity to work directly with senior executives, VIP users and key stakeholders, providing a genuinely high-touch IT service where your technical ability, communication skills and professionalism will be just as important as your ability to fix the problem.
Your base will be Slough, where you'll be required onsite one day per week. You'll also travel into London approximately twice a week to provide onsite support. Your travel time/costs for journeys into London will be paid, making this an attractive opportunity for someone who enjoys a role that gets them out from behind a desk and working directly with the business. The remainder of your time will be split between supporting users remotely and working from the Slough office.
You'll become a trusted point of contact for technology support, particularly for senior stakeholders and VIP users, while also supporting the wider UK operation.
What you'll be doing
- Providing 1st and 2nd line IT support across Slough and London.
- Delivering a high-quality, highly responsive support service to senior executives and VIP users.
- Troubleshooting Windows, macOS, iOS, Microsoft 365, hardware, software and business applications.
- Supporting Active Directory and Microsoft Entra ID, including accounts, permissions and user onboarding/offboarding.
- Diagnosing connectivity issues across LAN, Wi-Fi, VPN, TCP/IP, DNS and DHCP.
- Supporting Microsoft Teams, Zoom, Webex, meeting rooms and AV technology.
- Managing incidents and service requests through an ITSM platform such as ServiceNow.
- Working closely with external IT suppliers and managed service providers.
- Supporting hardware deployments, device refreshes, asset management and IT projects.
- Maintaining accurate documentation and helping improve IT processes and the overall user experience.
- Providing occasional out-of-hours support when required for critical incidents or executive users.
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We're interested in hearing from IT Support professionals who have built solid technical experience and are now looking for a role with more responsibility, visibility and variety. Ideally, you'll have around 3–4 years' experience in IT Support, Desktop Support, Service Desk or a similar user-facing role.
You'll bring:
- Strong hands-on experience with Microsoft 365 and Windows environments.
- Good knowledge of Active Directory / Entra ID.
- Solid networking knowledge including TCP/IP, DNS, DHCP, VPN and Wi-Fi.
- Experience supporting Apple/macOS/iOS alongside Windows.
- Previous experience supporting VIPs, executives or senior stakeholders.
- Strong troubleshooting and problem-solving ability.
- Excellent communication skills and a naturally customer-focused approach.
- The confidence and discretion to work directly with senior people.
- Experience using an ITSM/ticketing system.
- The ability to work independently while knowing when to escalate or bring in third-party support.
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This is a great opportunity for someone who wants to move beyond the traditional Service Desk environment and become a trusted technology partner to the business.
You'll get exposure to:
- Senior executives & VIP users
- A varied UK support environment
- Windows AND Apple technologies
- Microsoft 365, Entra ID & networking
- IT projects and technology improvements
- London-based stakeholder interaction
- A role with genuine autonomy and visibility
ITIL Foundation, Microsoft certifications, endpoint/security qualifications or experience within financial services, investment or another high-service corporate environment would be advantageous.
The important bit – location & travel
Slough is the permanent base for this role. You will be required to work onsite in Slough at least one day per week, with approximately two days per week travelling into London to support users. Travel into London is paid, so you won't be expected to absorb the additional travel cost of supporting the London office.
Awesome benefits package!!!
If you're an IT Support professional who enjoys solving problems, working with people and being trusted to deliver, we'd love to hear from you.
Apply now for a confidential conversation about the role.
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