Netrolynx AI
IT Support Technician
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About The Company
1TECH STAFFING LIMITED is a reputable and rapidly growing IT services provider dedicated to delivering innovative technology solutions and support to educational institutions across Hertfordshire. With a strong focus on customer satisfaction and technical excellence, we pride ourselves on fostering a collaborative and inclusive work environment. Our company is committed to empowering our employees through continuous training and professional development, ensuring they stay ahead in the ever-evolving technology landscape. We believe in building long-term relationships with our clients and staff, emphasizing quality, reliability, and integrity in all our services.
About The Role
We are seeking a motivated and enthusiastic Junior IT Support Engineer to join our team. This role offers a unique opportunity to gain practical experience in a diverse, customer-facing environment supporting primary schools across Hertfordshire. The successful candidate will be responsible for providing onsite and remote technical support, assisting in maintaining and troubleshooting a variety of IT systems, hardware, and network configurations. The role involves direct interaction with educational staff and students, ensuring their technology needs are met efficiently and effectively. You will work closely with senior engineers and IT managers, receiving comprehensive training to enhance your technical skills and knowledge. The position involves visiting schools during term time for support and maintenance activities, with larger projects scheduled during school holidays to minimize disruption.
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Qualifications
The ideal candidate should possess a genuine passion for IT and technology, with a proactive approach to problem-solving. While previous IT support experience is advantageous, it is not a requirement, as we provide full training to the right candidate. Essential qualifications include a basic understanding of Windows operating systems, Microsoft Office applications, networking fundamentals, and PC hardware components. A full UK driving license and access to personal transport are mandatory, as travel between multiple school sites is a core aspect of the role. Strong communication skills and a customer-focused attitude are crucial to succeed in this position, along with the ability to work independently and as part of a team.
Responsibilities
- Providing onsite and remote technical support to primary schools, addressing hardware, software, and network issues promptly and professionally.
- Assisting with the installation, configuration, and maintenance of IT hardware and software systems.
- Troubleshooting network connectivity problems and ensuring reliable internet access for staff and students.
- Supporting the setup and management of user accounts, permissions, and email systems.
- Maintaining accurate documentation of support activities, system configurations, and asset inventories.
- Participating in scheduled maintenance and upgrades during school holidays to minimize disruption.
- Collaborating with senior team members to implement new technology solutions and improve existing systems.
- Providing training and guidance to end-users to enhance their understanding and effective use of technology tools.
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Benefits
- Competitive salary ranging from £24,000 to £29,000, commensurate with experience.
- Comprehensive training programs and ongoing professional development opportunities.
- Annual salary reviews and a discretionary bonus scheme.
- Generous holiday entitlement of 25 days plus bank holidays.
- A friendly and supportive team environment that values collaboration and innovation.
- Opportunities for career progression within a dynamic and expanding organization.
- Access to modern tools and resources to support your professional growth.
Equal Opportunity
1TECH STAFFING LIMITED is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce fosters innovation and enhances our ability to serve our clients effectively. All qualified candidates will be considered for employment without regard to any protected status, and we are dedicated to providing a workplace where everyone feels valued and respected.
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