Nextech Group Limited
IT Support Technician
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Support Technician – 1st / 2nd Line
Location: Ipswich, Suffolk
Salary: £27,000 – £30,000
Type: Full-time, Permanent
We are working with an established and growing Managed Service Provider (MSP) looking for an IT Support Technician to join its technical team in Ipswich.
The Role
You will provide 1st and 2nd line IT support to a range of business customers, working from the office with occasional travel to customer sites across Suffolk.
Your responsibilities will include:
- Providing 1st and 2nd line technical support via helpdesk and on-site visits
- Troubleshooting Windows desktop environments and Microsoft 365
- Resolving basic networking issues
- Assisting with IT projects, upgrades and deployments
- Supporting hardware and software installations
- Developing your knowledge of servers, backups and IT security
- Working collaboratively with the wider technical team
- Participating in occasional out-of-hours support when required
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
The ideal candidate will have:
- 2+ years' experience in an IT support role
- Good knowledge of Windows and Microsoft 365
- Understanding of basic networking
- Strong troubleshooting and problem-solving skills
- Good communication and customer service skills
- A proactive attitude and willingness to learn
- The ability to work independently and as part of a team
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Previous MSP experience, Microsoft certifications, or an IT apprenticeship would be beneficial but are not essential.
Essential Requirement
Full UK driving licence and access to your own vehicle are essential, as occasional travel to customer sites across Suffolk is required.
What's on Offer?
- £27,000–£30,000 salary, depending on experience
- Free on-site parking
- Modern office environment
- Company social events
- Training and professional development
- Genuine career progression opportunities
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location