AgileGrid Solutions
IT Support Technician
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About The Company
Profiles Personnel is a reputable and rapidly growing managed IT and cybersecurity service provider dedicated to delivering innovative technology solutions to a diverse range of clients. With a strong focus on customer satisfaction and technical excellence, the company has built a solid reputation for providing reliable, scalable, and secure IT services tailored to meet the unique needs of each client. Their team of skilled professionals is committed to staying at the forefront of technological advancements, ensuring clients benefit from the latest innovations and best practices in the industry. As part of their ongoing growth and commitment to excellence, Profiles Personnel is seeking talented individuals to join their dynamic team and contribute to their mission of empowering businesses through technology.
About The Role
The Senior IT Support Technician role at Profiles Personnel offers an exciting opportunity for an experienced professional to take on a key position within the company's technical support team. This role involves managing complex first, second, and third-line support issues, acting as an escalation point for the wider team, and leading on Microsoft-centric support and projects. The successful candidate will have a proactive approach to problem-solving, enjoy tackling technical challenges, and possess a strong desire to support and empower clients through effective IT solutions. This position is ideal for someone who thrives in a fast-paced environment, enjoys working with cutting-edge technology, and has a passion for delivering exceptional customer service. The role offers a competitive salary range of 40,000 to 55,000 GBP, commensurate with experience, along with opportunities for professional development and career growth.
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Qualifications
The ideal candidate will possess the following qualifications and skills:
- Extensive hands-on experience with Microsoft Intune, demonstrating a deep understanding of device management and security policies.
- Proficiency in Microsoft Azure administration, with the ability to manage cloud resources effectively.
- Strong expertise in Microsoft 365 support and administration, including troubleshooting and user management.
- Knowledge of Microsoft Copilot and the broader Microsoft 365 ecosystem to optimize productivity solutions.
- Previous experience working within an IT support environment, preferably within an MSP setting.
- Excellent communication skills, with the ability to interact confidently with clients and team members.
- Ability to troubleshoot complex technical issues independently and take ownership of problems to resolution.
- A full UK driving license and own vehicle are required for client site visits and support.
Additional experience with Halo PSA, Power Apps, Power Automate, or networking knowledge will be considered advantageous.
Responsibilities
The responsibilities of the Senior IT Support Technician include, but are not limited to:
- Providing advanced technical support for client systems, resolving complex issues across various platforms and environments.
- Acting as an escalation point for the support team, ensuring timely and effective resolution of challenging problems.
- Leading on Microsoft-centric projects, including deployment, configuration, and ongoing management of Microsoft 365, Intune, and Azure services.
- Assisting in the development and implementation of IT policies, procedures, and best practices to enhance service delivery.
- Collaborating with clients to understand their technical needs and providing tailored solutions to meet their requirements.
- Documenting support activities, maintaining accurate records, and providing detailed reports on issues and resolutions.
- Participating in on-call support rotations and ensuring high availability of critical systems.
- Staying updated with the latest technological developments and recommending improvements to existing infrastructure.
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Benefits
Profiles Personnel offers a comprehensive benefits package designed to support the well-being and professional growth of its employees. Benefits include competitive salary packages, ongoing training and certification opportunities, and a supportive team environment. Employees also enjoy flexible working arrangements, opportunities for career advancement, and access to the latest technology tools and resources. The company values work-life balance and promotes a culture of continuous learning and innovation, ensuring team members are motivated and equipped to deliver exceptional service to clients.
Equal Opportunity
Profiles Personnel is an equal opportunity employer committed to fostering an inclusive and diverse workplace. They believe in providing equal employment opportunities regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law. The company values the unique perspectives and experiences each individual brings and is dedicated to creating a work environment where everyone can thrive and succeed.
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