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The opportunity
We are looking for an IT Support Technician to play a key role in supporting our global workforce across multiple offices. You will troubleshoot and resolve a wide range of technical issues involving Microsoft 365, Intune, Windows devices, mobile technology, and business-critical applications, ensuring colleagues receive a responsive and professional support experience. While based in our London office, you will provide support to all users across the organisation, working in a hybrid model with around three days per week in the office.
Key Responsibilities
- Act as the first point of contact for IT support requests.
- Manage incidents and requests through the service desk system.
- Diagnose and resolve hardware, software and Microsoft 365 issues.
- Support Windows laptops and mobile devices (iOS and Android).
- Provision and configure new user accounts, devices and access.
- Manage the end-to-end IT onboarding and offboarding process, including preparing and configuring laptops, provisioning accounts and access, delivering IT inductions, and ensuring a smooth user experience from day one.
- Support office technology including meeting rooms, printers and AV equipment.
- Assist with IT projects and rollouts.
- Participate in device lifecycle management, including laptop builds, replacements, stock management and asset tracking.
- Support user access management, including password resets, MFA setup and troubleshooting, and permission requests.
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Requirements
- Strong customer service and communication skills (user-facing role).
- Microsoft 365 administration and troubleshooting experience.
- Entra/AD experience.
- Intune-managed device support (laptops and mobiles).
- Ability to work independently and own tickets through to resolution.
- Excellent troubleshooting and analytical skills.
- Comfortable supporting both in-office and remote users.
- Ability to communicate technical information to non-technical users.
Desirable Experience
- Microsoft Intune
- MFA (Microsoft Authenticator)
- Autopilot deployments
- Microsoft Defender
- SharePoint administration
- Cyber security awareness
Why Join Proxima
A bold, collaborative culture
Our culture is one of our greatest strengths. We are inclusive, supportive, and ambitious, with a flat structure that encourages collaboration and early responsibility. You will join a friendly, open, and high-performing team.
A responsible business
We are committed to being a responsible business, with a strong focus on wellbeing, sustainability, and social responsibility. Our people are at the heart of our success, and we invest in their growth and development.
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Growth, learning, and opportunity
You will benefit from continuous training and development, clear career progression, and exposure to a wide range of clients and industries. As a fast-expanding global company, Proxima offers meaningful opportunities to shape both your career and the future of the firm.
What we offer
- Continuous training and development
- Clear career progression
- Competitive compensation and generous PTO
- Flexible hybrid working
- Exposure to a wide variety of clients and industries
- Global opportunities and great office locations
- A strong, people-centred company culture
Who thrives here
You are:
- Curious, commercially minded, and eager to learn.
- Comfortable working with data and structured problem-solving.
- Confident engaging with stakeholders and contributing to team delivery.
- Motivated by real outcomes and hands-on impact.
- Excited to grow with a fast-expanding global consultancy.
Time to be bold. Join Proxima and help leading organizations make smarter commercial decisions, strengthen supplier relationships, and unlock lasting value, while building a career supported by exceptional people.
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