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IT Support Technician Apprentice – Seconique Furniture – Wolverhampton WV9 5EY – £8.50p/h – 37.5hrs
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IT Support Technician Apprentice
We are seeking an enthusiastic and dedicated IT Support Technician Apprentice to join the team and support our users in Wolverhampton and Northern Ireland (remotely).
Wage: £16,575 a year
Training course: Information communications technician (level 3)
Hours: Monday- Friday Shifts to be confirmed 37 hours 30 minutes a week
Start date: Tuesday 15 September 2026
Duration: 1 year 5 months
Positions available: 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The IT technician plays a pivotal role in supporting our users, you will be 1st line support and the initial contact for all user problems and queries.
This role is key as you will be managing our support desk, logging tickets, handling 1st line request and escalating higher level requests for other members of the team to handle.
We are a very user-focused IT department, and we pride ourselves on ensuring that our users are supported and have all the IT resources they need to perform their duties.
In addition to this, you will assist with equipment rollouts and fixes, ERP (Epicor) updates and testing of new systems prior to the rollout to our userbase.
You will receive training to be able to do the following:
- Management of Support desk tickets (ClickUp)
- Logging of support tickets (ClickUp)
- User support/satisfaction, updating tickets (ClickUp) and making sure staff are kept up to date
- 1st line user support and escalation of 2nd/3rd line tickets to relevant staff
- Assisting the IT Engineer with server projects, networking projects, equipment & software rollouts, troubleshooting equipment and fixes
- Assisting the ERP Specialist (Epicor) with business process management, improvements and fixes
- Running daily system checks and compiling a results report
- Management of user accounts and password resets
- Participation in all IT related projects, including system upgrades and technology rollouts
Where you'll work
At our main premises in Wolverhampton (Boulton House, Owens Trading Estate, Wobaston Road, Pendeford, Wolverhampton, WV9 5EY)
Training
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: TECHNICAL PROFESSIONALS LIMITED
Training course: Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents:
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2B support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Support Technician standard.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Requirements
Essential qualifications
- GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
Other requirements
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
Eligibility
You must meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK
About this employer
Established in 1986, Seconique is one of the largest independent importers and wholesalers of flat pack furniture in the UK, we also have a sister company in Northern Ireland (Wholesale Beds & Furniture).
Our aim to provide wholesale customers with a comprehensive product range, first-class service and outstanding value has not changed since we were first established.
We have a large warehouse facility which enables us to carry stock of our entire range of furniture. This allows us to operate a fast and reliable delivery using our own fleet of vehicles, cash and carry facilities, and an automated system that allows us to automate online ordering and distribution.
https://seconique.co.uk (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon completion, the apprentice will have gained a Level 3 Information Communication Technician qualification.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
The reference code for this apprenticeship is VAC2000047954.
Apply now
Closes in 14 days (Tuesday 1 September 2026 at 11:59pm)
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