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IT Support Technician Apprentice
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Permanent, full-time role providing technical support, primarily within a Windows 11/365 environment. Based in Portsmouth, with possible travel to other UK locations as required.
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With comprehensive training opportunities, this apprenticeship will provide an excellent foundation for a career in IT support.
Responsibilities
- Providing hands-on support for Windows 11 IT systems, including: issuing and tracking hardware, assisting users with initial logins and system setup, troubleshooting configuration or cabling issues, and installing port replicators for new laptops
- Providing hands-on support for hardware changes, including setting up and configuring user devices such as desktops, laptops, and peripherals
- Safely disconnecting, relocating and storing existing equipment and cabling in line with electrical safety and manual handling guidelines, ensuring all connections are secure and neatly arranged to meet safety standards
- Provision of support for any reasonable software changes
- Performance of routine maintenance tasks such as updates, backups, and system checks
- Assistance in diagnosing and resolving simple hardware and software issues
- Assisting with IT asset management and inventory tracking
- Responsibility for care, operation and daily checks on company-assigned vehicle i.a.w. policy
- Responding to basic IT support requests via email, ticketing systems, or in person
- Escalating more complex or unresolved customer issues to the Team Leader, when required
- At all times providing excellent customer service on client site, following documented procedures and support guidelines
- Following all onsite security and health and safety protocols
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