Birchwell Digital
IT Support Technician
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IT Support opportunity
IT Support Technician
Provide hands-on user support across Microsoft 365, devices, networks, and core business systems. Join a collaborative technical team helping colleagues work effectively every day.
Location: Manchester
Salary: £28,000 - £35,000
Type: Permanent
Sector: IT Support
Reference: BW-ITS-001
Role overview
The opportunity
Birchwell Associates is supporting an established business in the search for an IT Support Technician. This role will suit someone who enjoys solving practical technical problems and delivering a helpful, professional service to users across the organisation.
You will provide first and second-line support, maintain devices and user accounts and assist with Microsoft 365, networking and wider business-system issues.
What you will be doing
- Provide first and second-line support through tickets, phone, email, and face-to-face contact.
- Set up, maintain, and troubleshoot laptops, desktops, mobile devices, and peripherals.
- Support Microsoft 365, user accounts, permissions, and identity services.
- Assist with onboarding, offboarding, software installation, and access requests.
- Troubleshoot connectivity, printing, VPN, network, and core application issues.
- Maintain clear ticket notes, technical documentation, and asset information.
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What we are looking for
- Commercial experience in an IT support, service desk, or technical support role.
- Good knowledge of Windows, Microsoft 365, and common desktop applications.
- Experience with Active Directory, Entra ID, or user-account administration.
- Strong hardware, software, and network troubleshooting skills.
- A helpful communication style and confidence supporting users with different technical abilities.
- A structured approach to prioritising tickets, documenting work, and escalating issues.
What is on offer
- Salary between £28,000 and £35,000, depending on experience.
- A Manchester-based position within a supportive technical team.
- Varied work across user support, Microsoft 365, devices, and business systems.
- Exposure to infrastructure, networking, and cloud technologies.
- Training and progression toward infrastructure, cloud, or more senior support responsibilities.
Interested in this role?
Send your CV and a short introduction. Birchwell Associates will review your application and contact you if your experience matches the brief.
Apply now →
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Reference: BW-ITS-001
Apply for the IT Support Technician role
Ready to make your next move?
Apply by email with your latest CV attached. Include the role title or reference number in the subject line so the application can be reviewed quickly.
Email: connor@birchwellassociates.co.uk
Subject: IT Support Technician - BW-ITS-001
Include: CV and short introduction
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