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IT Support Technician
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IT Support Technician Job Description
About The Company
Recruitment Solutions is a reputable and forward-thinking recruitment agency dedicated to connecting talented professionals with leading organizations across various industries. With a strong focus on excellence and integrity, Recruitment Solutions has built a solid reputation for delivering tailored staffing solutions that meet the unique needs of both clients and candidates. Our commitment to fostering long-term relationships and providing exceptional service has established us as a trusted partner in the recruitment landscape. We pride ourselves on our professional approach, industry expertise, and our ability to identify the right talent for every role, ensuring mutual growth and success.
About The Role
We are seeking a motivated and experienced IT Support Technician to join our client's dynamic team. This is a home-based, full-time position ideal for individuals with a background in IT support looking to advance their careers within a well-established IT services company. The successful candidate will serve as the primary point of contact for clients, providing technical assistance and support to ensure their IT systems operate smoothly and efficiently. This role offers an excellent opportunity to work in a collaborative environment that values technical expertise, proactive problem-solving, and exceptional customer service. The company prides itself on its high standards of professionalism and commitment to environmental sustainability, making it a rewarding place to develop your career in IT support.
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Qualifications
- Prior experience working in an IT Helpdesk or Engineering support role.
- Hands-on experience with Cloud-based Microsoft systems and servers, coupled with a strong working knowledge of Office 365.
- Excellent communication skills, with the ability to convey technical information clearly to non-technical users.
- A professional, proactive, and customer-focused approach to support.
- Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
- The ability to work independently with minimal supervision, as well as collaboratively within a team environment.
- Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are advantageous but not mandatory.
Responsibilities
- Serve as the first point of contact for clients via telephone and email, providing prompt and effective technical support.
- Log, track, and manage support requests using the company's ticketing system, ensuring timely resolution.
- Maintain accurate records and documentation of support activities, solutions provided, and system configurations.
- Collaborate with team members to troubleshoot complex issues and share knowledge to improve support quality.
- Assist in the setup, configuration, and maintenance of client IT systems, including hardware, software, and network components.
- Participate in ongoing training and development programs, including a comprehensive 3-day induction at the company’s offices.
- Stay updated on the latest IT trends, tools, and best practices to enhance support services.
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Benefits
- Part-time, 20-hour workweek with flexible scheduling options to promote work-life balance.
- Work from the comfort of your home in a supportive and friendly team environment.
- Competitive starting salary, commensurate with experience and skills.
- Opportunities for professional development and career progression within the company.
- Engagement in a forward-thinking organization that values innovation, integrity, and environmental responsibility.
Equal Opportunity
Recruitment Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, disability, sexual orientation, religion, or any other protected characteristic. We believe that a diverse workforce fosters creativity, innovation, and better service delivery, and we encourage all qualified individuals to apply.
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