Hays
IT Support Technician
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Your New Company
We are currently recruiting for an IT Support Analyst to join an established team on a permanent basis. This is a newly created position due to the organization's growth. Please note this role is 5 days a week on-site in Guildford. This is an excellent opportunity for an existing 1st Line/ Service Desk, or IT Support Analyst looking for the next step in their career. You'll be joining a collaborative team who enjoy providing high-quality technical support to internal customers, whilst contributing to the ongoing improvement of IT services and infrastructure. Working closely with colleagues across the business, you will play a key role in ensuring the reliable operation of technology systems and delivering an excellent end-user experience.
Your New Role
As an IT Support Analyst, you will provide hands-on 1st and 2nd line support, responding to incidents and service requests in a professional and timely manner. You will:
- Diagnose and resolve a range of technical issues, including user account administration, password resets, multi-factor authentication support, software installations, and hardware faults.
- Be responsible for configuring and deploying new hardware and software, supporting IT operations and maintenance activities, and helping to maintain a stable and secure technology environment.
The role will involve:
- Maintaining accurate IT documentation.
- Assisting with hardware asset management and inventory control.
- Working closely with senior IT colleagues and third-party suppliers where escalation is required.
You will also be encouraged to develop your technical knowledge and contribute ideas for improving IT processes and enhancing the overall user experience. Some travel between sites will be required, therefore a full UK driving license is essential.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You'll Need to Succeed
To be successful in this role, you will have:
- Previous experience providing technical support in a similar role (providing BAU and project support).
- Strong communication skills, with the ability to engage effectively with stakeholders at all levels.
- Experience supporting Windows 10 and Windows 11 environments.
- Managing hardware lifecycle activities, and installing, configuring, and maintaining desktops, laptops, printers, and associated IT equipment.
You will have a solid understanding of networking fundamentals, including connectivity troubleshooting, along with exposure to Active Directory, DNS, DHCP, or similar user management technologies. Knowledge of IT service management frameworks such as ITIL and an appreciation of cyber security best practices are also important. Additional experience with technologies such as VMware vSphere, Microsoft Exchange, Microsoft 365 administration, Cisco Meraki, Sophos Central, backup solutions, or Linux environments would be advantageous but is not essential. Relevant certifications such as CompTIA A+, Microsoft certifications, or ITIL Foundation would also be beneficial.
What You'll Get in Return
- Salary around £38,000 (possibly some flexibility in this depending on your experience).
- Performance-related annual bonus.
- 36 days annual leave (inclusive of Bank Holidays).
- Optional private health and dental insurance.
- Salary sacrifice schemes, including cycle to work.
- Pension contributions matched up to 10% by the Company.
- Annual employee medical.
- Training & development opportunities.
- Relocation assistance (where applicable).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
In addition, you will also benefit from ongoing professional development opportunities, exposure to a broad range of technologies, and the chance to work within a supportive and collaborative team environment.
What You Need to Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.
Desired Skills and Experience
To be successful in this role, you will have:
- Previous experience providing technical support within a similar role (providing BAU and project support).
- Strong communication skills, with the ability to engage effectively with stakeholders at all levels.
- Experience supporting Windows 10 and Windows 11 environments.
- Managing hardware lifecycle activities, and installing, configuring, and maintaining desktops, laptops, printers, and associated IT equipment.
You will have a solid understanding of networking fundamentals, including connectivity troubleshooting, along with exposure to Active Directory, DNS, DHCP, or similar user management technologies. Knowledge of IT service management frameworks such as ITIL and an appreciation of cyber security best practices are also important.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy, and Disclaimers, which can be found at hays.co.uk.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills