Netrolynx AI
IT Support Technician
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About The Company
Jelly Technical is a renowned leader in the manufacturing industry, dedicated to delivering high-quality products and innovative solutions to clients worldwide. With a strong commitment to excellence and continuous improvement, Jelly Technical has established a solid reputation for operational efficiency, technological advancement, and exceptional customer service. The company values its employees as its most vital asset and fosters a collaborative and inclusive work environment that encourages professional growth and development.
About The Role
Jelly Technical is seeking a dedicated IT Support Technician to join their dynamic team in Leek. This hands-on role is pivotal in ensuring the seamless operation of IT systems across both office and manufacturing environments. As the first point of contact for technical issues, you will play a crucial role in maintaining operational continuity, supporting production activities, and facilitating administrative functions. Your expertise will help minimize downtime, optimize system performance, and contribute to the overall efficiency of the business. This position offers a negotiable salary based on experience and provides an excellent opportunity for candidates looking to develop their careers in a manufacturing setting.
Qualifications
The ideal candidate will possess prior experience in IT support or a similar helpdesk role, demonstrating a solid understanding of core IT systems and troubleshooting techniques. A strong working knowledge of Windows operating systems, Microsoft 365 applications, and hardware devices such as laptops, desktops, tablets, printers, and scanners is essential. Candidates should have proven problem-solving skills and the ability to diagnose and resolve technical issues efficiently. Excellent customer service skills are vital, with the ability to communicate technical concepts clearly to non-technical staff. Independence, organizational skills, and the ability to prioritize tasks effectively are also important. While experience in a manufacturing environment is advantageous, it is not a strict requirement.
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Responsibilities
- Act as the primary contact for office and factory users, resolving hardware, software, and connectivity issues promptly to ensure uninterrupted business operations.
- Log, track, and manage all incoming technical issues using the IT service-management system, escalating complex problems when necessary.
- Set up, configure, and maintain essential workplace hardware, including laptops, desktops, tablets, printers, and scanners.
- Manage the complete onboarding and offboarding process for new and departing employees, including equipment setup and access configuration.
- Monitor endpoint security, assist with basic network troubleshooting, and provide support for Microsoft 365 applications and core business systems.
- Maintain accurate records of all company IT assets, ensuring proper inventory management and lifecycle tracking.
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Benefits
Jelly Technical offers competitive benefits to support its employees' well-being and professional growth. The role includes opportunities for ongoing training and development, a collaborative work environment, and the chance to work within a forward-thinking manufacturing company. Additional benefits may include health insurance options, paid leave, and a supportive team culture that values innovation and continuous improvement. Salary is negotiable depending on experience, reflecting the company's commitment to attracting top talent.
Equal Opportunity
Jelly Technical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. All employment decisions are made based on qualifications, merit, and business needs, ensuring a fair and equitable workplace for everyone.
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