CDW UK
IT Support Technician
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Job Title: Onsite Engineer / IT Support Technician
Location: Based at Carmarthen or Worcester site (3–5 days per week), with travel to other sites which can include (Worcester, Warwickshire, Exeter, Bristol, Carmarthen, Dorset, Wiltshire)
Contract Type: 12 Month FTC
Car Allowance: £4800
Overview:
We are seeking a motivated and adaptable IT Support Technician to join our team, based at our Worcester or Carmarthen site. This role involves providing technical support to a specialist customer base and contributing to the smooth running of IT operations across multiple locations.
Key Responsibilities:
- Provide on-site technical support at the Carmarthen or Worcester site 3–5 days per week.
- Travel to other sites to assist colleagues with project work, annual leave cover, and other support needs.
- Deliver support across Windows 10/11 operating systems, including troubleshooting and event log analysis.
- Offer software support and limited hardware support, including break/fix and fault finding.
- Manage Microsoft Server OS tasks such as joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT.
- Conduct data management activities, including archiving data to tape via tape library systems.
- Perform BAU (Business As Usual) tasks such as:
- Antivirus monitoring
- Network monitoring
- Storage and capacity management
- Physical hardware health checks
- Auditing activities
- Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell servers).
- Update administrative records and ticketing systems accurately and promptly.
- Follow written work instructions (SOPs) to complete tasks effectively.
- Create documentation for key processes for internal and customer use.
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Skills & Experience:
- Basic to intermediate IT knowledge, with a willingness to learn and develop in non-standard environments.
- Previous experience in IT support, field services, or service desk roles is desirable.
- Good understanding of core technologies: Windows OS, Windows Server, Networking.
- Strong communication skills – both written and verbal.
- Ability to work independently and collaboratively within a team.
- Capable of prioritising support tickets and managing workload efficiently.
- Familiarity with break/fix processes and hardware troubleshooting.
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Training & Development:
Full training will be provided, including step-by-step guidance to ensure competence in all areas of the role. This is an excellent opportunity for someone looking to grow their IT career in a supportive and dynamic environment.
Core Requirements:
- Post is subject to obtaining full security clearance (SC/NPPV).
- Full UK driving license, requirement to travel to sites. (Company Car/Allowance Provided).
- Willingness to learn new procedures and ways of working.
- Is based/living within an hour of the main sites Worcester or Carmarthen.
- Willingness and able to manage customer requests working by yourself and with support by the wider team.
- Willingness to travel to work across multiple sites, hotels provided where required.
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