Bupa
IT Support Technician
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Job Description: IT Support Technician
Contract – Permanent
Location: New Victoria Hospital KT2 7EG
Working hours: 37.5 hours per week
Shift pattern: 7.5 hour shifts between 7am – 8pm plus on call rota.
Salary: Up to £40,000 per annum
We make health happen.
At Bupa, we’re passionate about technology. With colleagues, customers, patients, and residents in mind, you’ll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start, you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.
About the Role
As an IT Support Technician, you will:
- Assist with the IT operations
- Provide Desktop/Network support
- Implement new systems/technologies
- Provide a customer-friendly support service to end users
How You’ll Help Us Make Health Happen
- Provide first and second line desktop, software, and network support
- Ensure the IT infrastructure is kept up to date
- Work with the Information Systems Manager to investigate areas where the infrastructure could be improved
- Manage daily and monthly backups
- Monitor and troubleshoot network security and performance
- Maintain the hospital’s internet and email system
- Monitoring of servers, server logs for warnings and errors, and troubleshoot problems that might arise
- Train and advise users on system applications where required
- Support off-the-shelf and bespoke software used across different departments
- Liaise with third-party software suppliers
- Perform administrative tasks on data in order to keep information current
- Avoid any behavior which discriminates against patients/relatives, visitors, employees, or potential employees on the grounds of their sex, race, ethnic or national origins, color, disability, religion or belief, sexual orientation, or age
- Be customer-friendly
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Key Skills / Qualifications Needed for This Role
- Previous experience in an IT Support, Service Desk, or Helpdesk role
- Knowledge of Windows operating systems and Microsoft Office 365
- Understanding of networking fundamentals, including LAN, WAN, and Wi-Fi
- PAX experience
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to prioritize workloads and manage multiple support requests
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role, you will receive the following benefits and more:
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- Annual leave entitlement of 25 days + bank holidays increasing with length of service
- In-house training for all staff
- Company pension scheme
- Life assurance
- Employee Referral Scheme
- Access to subsidized staff restaurant
- Interest-free travel loan
- Private healthcare (T&Cs Apply)
- Bicycle Loan Scheme
- Retailer discounts
- Employee Assistance Programme
Why Bupa
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time
Job Area:
Locations: New Victoria Hospital
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