Reserv
IT Support Technician, UK
United Kingdom
Posted 8 days ago
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Responsibilities
The responsibilities of the job include, but are not limited to:
- Provide technical support for employees across macOS endpoints, escalating more complex issues to senior IT staff
- Assist with onboarding and offboarding tasks, including basic user account setup and deactivation in Okta under supervision
- Provide first-line support for common productivity, collaboration, and business applications used across the organization
- Assist with basic Apple device tasks such as initial setup, OS updates, and hardware troubleshooting
- Support basic identity and access tasks such as password resets and MFA troubleshooting, with escalation for account or access changes
- Triage and log support tickets accurately, following documented troubleshooting steps and escalating unresolved issues
- Help maintain hardware and software inventory records
- Follow existing IT documentation and standard operating procedures, and flag gaps or outdated steps to senior staff
- Participate in IT projects such as helping with new application rollouts under senior team guidance
- Support basic IT and security hygiene practices as directed by the Security team (e.g., reminding users of device compliance steps)
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Minimum Requirements
- 0-1 years of experience in an IT support or help desk role (internships, coursework, or personal project experience considered)
- Basic familiarity with macOS in a personal or academic setting
- Willingness to learn device management tools such as Jamf
- Basic familiarity with cloud-based productivity platforms such as Google Workspace and/or Microsoft 365
- General understanding of common IT concepts (passwords, user accounts, MFA); no prior identity management experience required
- Strong customer service orientation with clear written and verbal communication skills
- Ability to follow structured troubleshooting steps and ask for help when needed
- Demonstrated eagerness to learn new tools and adapt in a fast-paced, SaaS-heavy environment
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Preferred Qualifications
- Coursework, certifications, or self-directed learning related to IT support (e.g., CompTIA A+)
- Exposure to a help desk ticketing system
- Familiarity with Apple devices in a personal capacity
- Interest in scripting or automation (e.g., Bash, zsh, or PowerShell), even at a beginner level
- Experience working or interning in a cloud-first or startup environment
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Skills
MacOS Support
Technical Support
Okta
Google Workspace
Microsoft 365
Jamf
Identity And Access Management
MFA Troubleshooting
Hardware Troubleshooting
Ticketing Systems
Customer Service
Inventory Management
Bash
Zsh
PowerShell
CompTIA A+
Location