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Job Title: IT Systems Administrator
We are seeking a proactive and technically skilled IT Systems Administrator to manage and support our Microsoft 365 environment across three tenants, covering approximately 25 users. This is a hands-on role that combines systems administration, user support, security, and infrastructure improvement.
This is a senior level role, incumbent is expected to improve the environment and lead new initiatives, primarily for M365 environments and take responsibility for organisation-wide infrastructure.
Responsibilities
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID across multiple tenants.
- Implement, configure & manage endpoint devices using Microsoft Intune, including configuration, compliance, and lifecycle planning.
- Oversee IT asset management: tracking, valuation, depreciation, and upgrade/replacement planning.
- Handle onboarding and offboarding processes for employees, ensuring smooth IT transitions.
- Monitor and respond to security threats using Microsoft Defender and Intune; manage malware and attack mitigation.
- Provide first-line user support and manage the internal IT helpdesk, including reporting and ticket resolution.
- Maintain and optimise internet and Wi-Fi infrastructure, including Quality of Service (QoS) management.
- Support special projects and company-wide initiatives involving IT systems or infrastructure.
- Develop working relationships with external support organisations, agree contracts and support levels.
- Drive continual improvement of IT infrastructure, processes, and user experience.
- Manage online identities, DNS records, websites, and API/app registrations.
- Implement Conditional Access policies for improved security controls.
- Implement a cloud-based print server.
- Upgrade network cabinet, configure new Firewall, upgrade switches.
- Install Wi-Fi for warehouse environment, enable handheld devices and industrial scanner technology.
- Review current M365 licencing structure and recommend efficiencies & opportunities.
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- Proven experience in Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID).
- Strong knowledge of Microsoft Intune and endpoint management.
- Experience with IT asset lifecycle management and planning.
- Familiarity with Microsoft Defender and general cybersecurity practices.
- Solid understanding of DNS, domain management, and web technologies.
- Excellent troubleshooting and user support skills.
- Ability to manage multiple tenants and work independently across varied systems.
- Strong documentation and reporting skills.
Desirable
- Microsoft certifications (e.g., MS-102, MD-102, SC-200, SC-200) are a plus.
- Experience with scripting (PowerShell) for automation.
- Familiarity with ITIL practices or helpdesk systems.
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