ColCap Financial Group
IT Systems Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About ColCap
ColCap is a leading and privately owned non-bank lender operating in the Australian and UK markets. ColCap specialises in prime mortgage loans and has a loan portfolio in excess of $20 Billion.
ColCap has warehouse funding lines with both domestic and overseas banks which provide competitive and diverse funding and is an experienced issuer of Residential Mortgage Backed Securities.
Role: IT Systems Administrator
The IT Systems Administrator is responsible for supporting ColCap’s UK technology environment across the London and Birmingham offices, providing responsive end-user support, managing onboarding and offboarding, maintaining devices and systems, and working with internal teams and vendors to keep services secure, reliable and well documented.
Key Responsibilities:
- Log all support requests in the IT Helpdesk system, manage tickets through to resolution within agreed service levels, and provide support for IT issues assigned through the Helpdesk.
- Own and manage new user onboarding, including setup on all systems.
- Own and manage the offboarding process ensuring access is removed across all systems.
- Ensure all computers are updated with the latest Microsoft security patches and antivirus definitions.
- Support Windows platforms, Active Directory, and Office 365 administration.
- Set up and configure all company devices, including mobiles, using the MDM.
- Assist with video conferencing requirements.
- Liaise with vendors to resolve service/application issues.
- Coordinate with IT suppliers for the purchasing of all IT equipment.
- Manage IT inventory and asset management.
- Support and troubleshoot end-user hardware, software and applications, with travel between London and Birmingham offices as needed.
- Collaborate with Head Office in Australia to troubleshoot issues reported by users when required.
- Participate in IT projects when required.
- Perform first-level Network Troubleshooting tasks if required.
- Create and maintain documentation for IT systems, processes, and procedures.
- Train staff on the proper use of IT systems and best practices.
- Promote secure technology practices by supporting user awareness, following access management procedures, and escalating suspected security risks or incidents in line with ColCap processes.
- Undertake any other reasonable requests.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications & Experience:
- Proven experience as an IT Systems Administrator.
- Experience supporting multi-site clients, including international locations.
Intermediate level of knowledge and application in:
- MS Windows Server Technologies
- Active Directory – management and administration
- Microsoft 365 administration and management
- Intune – administration and management
- Cloud-based SaaS environments
- DarkTrace (desirable)
- CXOne (desirable)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Ability to configure and troubleshoot issues using:
- All MS Windows Server Platforms
- All MS Exchange Technologies
- All Microsoft 365 technologies
Ability to configure auto provisioning and management of access via Okta
Experience supporting G Suite
Experience managing Windows devices
Skills:
- Good knowledge of network protocols, firewalls, VPNs, and security technologies
- Excellent problem-solving and troubleshooting skills
- Strong communication skills, with the ability to explain technical issues to non-technical users
- Ability to work independently and as part of a team
- Attention to detail and strong organizational skills
Working Conditions:
Physical Requirements:
- May require lifting and moving computer equipment.
- Ability to work in a seated position for extended periods
Work Environment:
- Office-based, with travel between the London and Birmingham offices
- Onsite visits to Birmingham Office at least one day a fortnight
- Will require occasional out of office work for meetings, maintenance or emergencies
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location