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Do you enjoy making systems run smoothly, solving technical problems, and helping a business get the best out of its technology? Join a growing pet insurance company where your work will directly support our teams, our customers, and the pets they care about. We’re looking for a proactive, hands-on IT & Systems Manager to take ownership of our core systems and help drive improvements across the business.
This is a fantastic opportunity for someone who’s confident managing projects, coordinating with suppliers, and advising colleagues, while still being involved in day-to-day problem-solving and system optimisation.
What You’ll Be Doing
- Support and maintain our core business systems, ensuring they are stable, secure, and fit for purpose
- Manage relationships with IT and system vendors, ensuring service levels are met
- Work with internal teams to ensure our infrastructure supports operational needs
- Lead and deliver IT-related projects, working closely with the projects team
- Oversee system integrations, ensuring smooth data flows and reliable processes
- Identify opportunities to improve efficiency, reduce cost, and enhance system performance
- Troubleshoot and resolve system issues, coordinating with suppliers when needed
- Contribute to long-term planning for system improvements and technology development
- Ensure systems and suppliers meet regulatory, security, and business requirements
- Support the management of our Quote & Buy journey
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Skills and Requirements
- Experience in an IT or systems role within insurance or another regulated environment
- Good understanding of systems architecture, integrations, and vendor-supported platforms
- Strong knowledge of IT development
- Experience managing external IT suppliers or system providers
- Proven ability to deliver technology projects independently
- Comfortable balancing hands-on problem solving with forward-thinking planning
- Strong communication skills and confidence working with colleagues across the business
- Analytical mindset with a focus on efficiency, value, and continuous improvement
- Knowledge of the following is beneficial:
- Python
- HTML
- Microsoft.net
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Benefits and Opportunities
- Opportunities for professional development and FCA-aligned training
- Life insurance
- Company discount
- Bupa Cash Plan to support dental, eye, and medical expenses
- 25 days annual leave, increasing with tenure
- 5% pension match and salary sacrifice available
- Enhanced paid sick leave
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Jessica, London
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