Stepnell
IT Systems / Support Analyst
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Nottingham (with travel to local sites)
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Are you an engaging, hands-on Systems Analyst looking to make a direct impact across a dynamic business? We are seeking a Systems Analyst to join our IT team based in Nottingham.
In this role, you will be key in delivering first- and second-line IT support, maintaining business-critical systems, and driving continuous improvement. You won’t just be behind a desk—you will actively embed yourself within regional teams, visiting local sites, engaging with employees, and helping us leverage technology to work smarter, simpler, and more efficiently.
Key Responsibilities
- IT Support & Troubleshooting: Provide robust 1st and 2nd line support across all IT systems, software, and equipment used throughout the organisation.
- Site & Regional Engagement: Regularly visit local construction sites and attend regional forums (at least quarterly) to build strong relationships, gather feedback, and understand team requirements.
- System Design & Enhancement: Analyse existing workflows to modify, enhance, or adapt systems, integrating new features to boost efficiency and productivity.
- Client & External Systems: Work with customers and clients to manage and support access to key operational software and programs (e.g., Field View).
- Continuous Improvement: Analyse call logs to identify trends and underlying issues, update the internal IT knowledge base, and host weekly touchpoints to continuously improve IT support.
- Training & Upskilling: Deliver IT onboarding training for new starters to get them operational quickly and collaborate with Regional Directors to upskill regional teams.
- Documentation: Keep detailed, accurate records of systems, updates, and user support requirements.
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What We Are Looking For
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- Technical Capability: Strong knowledge of business software, hardware, and 1st/2nd line IT support processes.
- Communication & Engagement: Excellent interpersonal skills with the ability to build trust and strong working relationships with employees, regional leaders, and external clients.
- Analytical Thinking: Ability to identify trends in IT issues, simplify complex working processes, and design practical IT solutions.
- Proactive & Mobile: Based in Nottingham, willing and able to travel regularly to local sites and regional offices.
- Training Ability: Confident in delivering clear, engaging IT training to individuals and groups.
Why Join Us?
This role offers a varied mix of technical support, system improvement, and direct face-to-face interaction across our regional sites. You will have a real opportunity to shape how technology supports our day-to-day operations and helps drive business efficiency.
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