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IT Team Leader
As IT Team Leader at our state-of-the-art radiopharmaceutical production and clinical trial imaging facility in Hammersmith, West London, you'll play a prominent part in delivering business value through IT projects.
Acting as 'player-manager' within our small, supportive onsite team, you'll be expected to collaborate with a broad cross-section of stakeholders locally and other peers in our US operation to support the Discovery IT strategy and ensure the day-to-day delivery of all on-site activities.
Quality and compliance are at the heart of our business and, as the key interface with the Quality team, you'll play a pivotal role in ensuring that IT processes and systems adhere to the relevant Quality (GxP/GCP) standards.
Key Responsibilities
IT Service Management
- Ensure team adherence to Service Level Agreements by monitoring metrics against agreed KPIs
- Ensure all IT services remain operational and available for all aspects of the site.
- Oversee assignments and tasks of team members
Project Management
- Create, monitor, and deliver IT projects based on business and site needs.
- Consult with business stakeholders to ensure project success.
- Ensure all project documentation is up-to-date and complete.
- Proactively review the equipment and services supporting the clinical and pre-clinical business to reduce risk rather than address issues.
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Quality & Risk Management
- Ensure adherence to quality processes and procedures.
- Creation/maintenance of IT processes
- Manage and track all risks in the risk register with proper follow up actions
Budget Control
- Monitor and report on site IT expenditure.
- Make capital expenditure recommendations.
- Input to financial forecasting
Team Management
- Allocate and prioritize workload across team members.
- Ensure adherence to policies, procedures, and regulatory compliance.
- Foster a culture of ownership, collaboration, and continuous improvement
- Ensure timesheets are completed every month with adequate level of detail
Functional Competencies (Technical knowledge/Skills)
- In-depth technical knowledge of Networking and Virtualisation technologies (VMware/Hyper-V)
- Broad understanding of Microsoft 365 services
- Proficient in backup technologies (Veeam/Acronis)
- Proficient in Cloud technologies (AWS ideally/Azure)
- Excellent interpersonal, verbal and written communication skills.
- A flexible attitude with respect to work assignments and new learning.
- Ability to manage a small, established team, delegating effectively, driving standards and motivating, developing and coordinating the work of team members.
- Driven and enthusiastic, able to manage multiple and varied tasks and prioritize own workload with attention to detail.
- Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain.
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Experience, Education, and Certifications
- Industry recognized technical certification (e.g. Microsoft/AWS/VMware/CompTIA/Veeam)
- Proven experience in highly regulated environments (GxP ideally, ISO17025, or similar) or relevant, transferable experience from another domain (e.g., healthcare, financial services, etc.).
- Previous line management or leadership experience ideally or experience of leading significant project teams.
- Excellent communication and presentation skills
- Understanding of Agile behaviours or DevOps methodologies
- English fluency.
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