IT Technical Sales Apprentice Level 3

Ready to dive into the dynamic world of technology sales? As a Tech Sales Apprentice, you’ll gain the skills and experience needed to thrive in one of the most exciting and fast-paced industries out there!

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Develop an understanding of our product and service offerings
• Identify potential customers and generate sales leads through research and outreach
• Assist in preparing sales presentations and proposals
• Build and maintain strong customer relationships by providing excellent service
• Learn how to handle customer inquiries, negotiate contracts, and close sales
• Work collaboratively with internal teams, including marketing and technical support
• Keep up to date with industry trends and competitor activities
• Maintain accurate records of customer interactions and sales activities in the CRM system

Where you'll work

UNIT 31 VENTURE ONE BUSINESS PARK
LONGACRE CLOSE
SHEFFIELD
SOUTH YORKSHIRE
S20 3FR

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING FOR FUTURES LTD

Training course

IT technical salesperson (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
• Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
• Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
• Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
• Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
• Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
• Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
• Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
• Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
• Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
• Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.