Scania
IT Technical Support Analyst
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IT Technical Support Analyst (3rd Line)
Location: Milton Keynes (Hybrid Working)
Salary: Competitive Salary Plus and excellent benefits package, including:
- Enhanced parental leave
- Eligibility to annual bonus scheme
- Access to a fantastic loan car scheme
- 28 days annual leave plus bank holidays
- Competitive pension
- 4x basic salary life assurance
About the Role
We're looking for an experienced IT Technical Support Analyst (3rd Line) to join our IT team and take ownership of our desktop, collaboration, and communication technologies.
You will act as an escalation point for complex technical issues, drive service improvements, support project delivery, and help embed modern workplace technologies across the business, all while ensuring our services remain secure, stable, and high-performing.
Responsibilities
- Administer and support the Horizon Telephony platform, including user account management, hunt groups, call routing, call centre setups, and IVR/Auto Attendant systems
- Provide VIP voice conferencing and business video conferencing support, including administration of Microsoft Teams Rooms (MTR)
- Support softphones, desk phones, mobile phones, and headsets, including mobile device administration (SIM management, international dialling, forwarding, and billing)
- Administer the Sign In App Visitor Management System and Planner Room Booking system
- Deliver 3rd line desktop support, including hardware builds/deployments, software deployment, application support, and technology migration projects
- Carry out client and server patching, plus VMware support and administration
- Deliver VIP and Executive-level support
- Create and maintain knowledge articles/documentation, and provide end-user training and guidance
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About You
- Communication – A strong communicator, building relationships with users at all levels, including Senior Leaders
- Strong Problem solver - Approaches problems analytically, getting to the root cause and proposing clear, well considered solutions
- Excellent attention to detail - Pays close attention to detail, ensuring accuracy and high-quality outcomes
- Customer focused – Someone who takes pride in delivering great customer service to end users.
- Organised - Organises and prioritises effectively across multiple concurrent tasks
Desired skills, but not essential to applying:
- Experienced in Horizon Telephony platform administration
- Skilled in Microsoft Teams Rooms (MTR) administration
- Confident supporting VOIP telephony
- Experienced administering Sign In App VMS
- Familiar with Planner Room Booking administration
- Comfortable with mobile device management
- Experienced in Windows desktop and server support
- Skilled in VMware support
- Knowledgeable in ITIL Service Management principles
- Experienced providing VIP support
Closing date: 08.09.26
Depending on volume of applications, the closing date for this position is subject to change
Next steps:
If you like the sound of this position, please apply today. A member of the Scania Recruitment team will contact you to discuss your application. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
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We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Working for Scania
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
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