Epson UK & I
IT Technician
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job title: I.T. Technician
Department: Information Technology
Reports to: I.T. Senior Engineer
Job location: Telford, Shropshire
Position Summary
I.T. Technician works in all areas of I.T. to support business and staff.
Main Job Functions
- To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business
- To Use, Maintain and support the ongoing development of the IT Heat Helpdesk
- To provide operational I.T. Support within the I.T department.
- To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
- To Ensure responsible waste management through waste segregation.
- To Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.
Responsibilities
Duties/responsibilities
- I.T. Technician provides first line support to the ETL business
- Logs all incidents and service requests on the “Heat” helpdesk
- Works on IT Projects.
- Escalates tasks to third line and to Amsterdam support team
- Supports the IT Senior Engineer
- Performs a number of general I.T. housekeeping tasks
- Documentation
- 5S activities
All Epson I.T. Staff are expected to demonstrate a number of key competencies.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Customer focus - acts with the customer in mind
- Integrity, honesty - treats people with dignity and respect.
- Team working with a “Can Do” approach.
- Continuous improvement.
Skills Required
- Broad range of Windows skills Windows 7 Windows 10
- Some server skills
- Some network skills
- Troubleshooting skills
- Good personal and communication skills.
- Team working
Qualifications
Essential:
- GCSE in Maths and English or equivalent
- IT NVQ level 2 or equivalent
Experience required
- 1 Year’s experience in IT
- General I.T. experience
- Helpdesk use and call logging
Desirable:
- Use of Heat helpdesk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location