Tech Mahindra
IT Technician
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Junior IT Support Technician
We are looking for a Junior IT Support Technician to provide first-line technical support to end users. The role involves assisting with common IT and PC-related issues, ensuring users can work effectively with minimal disruption.
Key Responsibilities
- Provide first-line support for end users via phone, email, or ticketing system
- Troubleshoot and resolve common IT issues, including:
- PC and laptop problems
- Password resets and account access issues
- Software installation and basic configuration
- Network connectivity (Wi-Fi, VPN)
- Set up and prepare IT equipment (laptops, desktops, mobile devices)
- Assist with onboarding and offboarding of employees (user accounts, hardware setup)
- Log, track, and update support tickets in the IT service management system
- Escalate more complex issues to senior IT staff when required
- Maintain basic documentation and user guides
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Required Skills & Qualifications
- Basic understanding of Windows operating systems and Microsoft 365
- Familiarity with common IT tools (e.g., email, printers, VPN, Teams)
- Good problem-solving and troubleshooting skills
- Strong communication skills with a service-minded attitude
- Ability to work independently and as part of a team
- Relevant IT education or certification (or equivalent experience)
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Preferred (but not required)
- Experience with ticketing systems (e.g. ServiceNow)
- Basic knowledge of Active Directory or user management
- Prior experience in a helpdesk or support role
Key Competencies
- Customer-focused and patient
- Organized and detail-oriented
- Willingness to learn and develop IT skills
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