IT Technician

Murphy is recruiting for an IT Technician to work with the IT Team at Alness with occasional travel to Caithness.

Operating in the United Kingdom, Ireland, Canada, and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power, and natural resources. To ensure our teams on projects run smoothly, it is vital that we have robust support functions in place.

We are committed to fostering an engaging and collaborative work environment in which each person’s career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance.

A Day in the Life of a Murphy IT Technician

• Collaborative Working: Work both within the IT department and wider business for items including supporting new service go-lives and project delivery.
• IT Operations: Ensure IT Operations tickets are created for every task undertaken, are appropriately updated, escalated where necessary, completed, and closed in line with SLA & Service Desk processes.
• Site Visits: Visit Site when required to set up IT equipment and ensure that all IT site setups are consistent and to the required standard and delivered according to the set KPI.
• Office IT Equipment: Certify that all office IT equipment is delivered and collected from users to support agile working.
• Site IT Systems: Ensure all site IT systems and equipment (i.e., switches, wireless access points) are set up to the required standard, updated where applicable, fully documented, and where applicable, asset tagged and tracked in the IT Asset Database.
• Support: Support core systems within the desktop and mobile environment with users and the business in the deployment of company mobiles and mobile devices. Along with the deployment and ongoing support of Teams rooms VC suites across the business.
• IT Management: Assist IT Management in ensuring that IT department procedures and policies are followed.
• Meetings: Attend and engage in regular IT departmental and technical meetings to check on departmental achievements & issues, projects progress, etc.
• Safety: Keep all applicable IT server rooms, workshop areas, and project site deliveries tidy and free from safety hazards and inform IT management of any requirements or issues.
• Continuous Improvement: Seek to understand business needs and demonstrate creative ways to improve IT processes.
• Duties: Undertake any reasonable duties expected of you.