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IT Technician
9 Month Fixed Term, Monday to Friday, 0800-1630hrs
Site-based, Skipton
About Dechra
Dechra are an established, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high-quality products exclusively for veterinarians worldwide. It's a great time to join our modern Skipton facility as further investment for the Skipton site means that we're in an exciting period of positive change for the business.
Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business.
About the Role
This is an exciting opportunity to join a vibrant and driven IT function where you can apply your passion for IT and problem-solving within a digital environment. Whilst you'll be responsible for primarily supporting our Skipton site, the Dechra Group IT team also supports other sites in similar time zones and resolves incidents remotely for Dechra Employees.
You'll be responsible for maintaining the help desk, supporting various internal end users in person, over the phone and via email to resolve inquiries and support tickets promptly. Reporting to the regional IT Manager, you'll work closely with Group IT colleagues at other sites to implement, maintain, and enhance a broad spectrum of technology solutions.
So, whether you're assisting a manager within production on site at Skipton, a sales professional on the go or a key stakeholder, we'll look to you to offer the same high level of professionalism and technical expertise to all our internal customers.
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Key Responsibilities
- Creation and maintenance of Active Directory 365 admin, Exchange admin with mailbox creations
- Building and maintaining computer hardware for IT & OT functions
- Maintain all information relating to devices, systems & user information as part of the Asset Management solution
- Work with external vendors to ensure adherence to IT standards and service level agreements (SLAs)
- Prepare incident reports to track issues, solutions, and areas for improvement
Key Requirements
Whether you're a seasoned professional with 2+ years' experience working within a business or recently completed education with some exposure to using Microsoft 365 in a supporting function, this opportunity will allow you to add value to our team and learn something new along the way.
Having the technical know-how will let you hit the ground running, but just as importantly, customer service is key for this role. We welcome individuals who can confidently communicate to a wide range of customers and demonstrate a natural ability to explain technical concepts to non-technical users.
It's quite rare, but from time to time we occasionally ask that our team be open to participating in weekend/evening work for out-of-hours maintenance tasks.
Additional Skills and Experience
- Knowledge of helpdesk systems/support desk systems
- Well-rounded understanding of Windows environments, Windows 10/11 and the Microsoft suite
- Experience of working within a high-performing, SLA driven IT service and support environment
- Experience of Office 365 Admin
- Intermediate knowledge of AD/DNS/DHCP
- Intermediate knowledge of IT hardware and networking
- VOIP / VMware Management
- A-level (BTEC Level 3) in an IT course
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Benefits
An opportunity to join a well-established and vibrant team where you can raise the bar and push your potential. Take pride in supporting others across the business, allowing them to work effectively day-to-day, ultimately working towards the same goal. We expect you to grow in line with our company values while you contribute to the IT supporting function.
We encourage a proactive approach to self-development and always welcome fresh ideas/perspectives. Our team operates across a flexible structure and working routine, which gives opportunity to learn and progress across the IT function. You'll have exposure to a variety of different systems across 1st line/2nd line support, system administration and cloud support.
You'll be offered a competitive salary in addition to:
- Modern working environment/equipment
- Plenty of training and development opportunities
- 25 days annual leave + Bank holidays
- Option to buy a week's holiday each year
- 8% Employer Pension Contribution
- Healthcare Cash Plan
- Discounted Gym Membership
- Free access to Headspace App (mental wellbeing)
- Employee Assistance Programme
- On-site parking
Next Steps
We're ready to get the right person in as soon as possible. The recruitment team will review all applications and provide you with timely updates. If this opportunity is of interest, please submit your application on our careers site in the first instance.
Dechra is a workplace where you're valued for the contribution you make and where you can grow and develop by being entirely yourself! You can find out more about Dechra at: dechra.co.uk
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