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Role Definition
Support, repair, and monitoring of IT systems across all departments in a fast-paced and production environment.
- Support and configuration of Digi/Marel Retail Production labelling machines.
- Responsible for support of the IT network infrastructure and ensure that the site has in place a secure and resilient environment.
- Factory systems software configuration and support.
- Production hardware repair and support.
- Maintenance and repair of Overhead Track Scales.
- Maintenance and repair Industrial Thermal Printers.
- Monitoring of Backup, Antivirus, and Windows update systems.
- Microsoft 365 application administration and support.
- Microsoft Intune Administration.
- Prioritise and follow up support calls within the manufacturing environment.
- Communicate with all levels of the business both operational and managerial.
- Maintain a list of issues and ensure that they are managed and cleared in a timely manner using our internal service desk for traceability.
- Commissioning of desktop and laptop hardware.
- Installing and testing operating systems and software applications.
- Troubleshooting and resolving hardware and software problems.
- Customer Telephone and face-to-face support.
- Carry out responsibilities in accordance with the organisation's policies and procedures and industry legalisation.
- Communicate With Group IT And Other Sites When Required.
- Generate/review/update documentation.
- Perform personal administration.
- Daily/Weekly/Monthly Governance Task completion.
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Key Skills and Experience:
- Strong knowledge of the Microsoft 365 environment and Office applications, with the ability to troubleshoot and resolve technical issues effectively in a fast-paced, high-pressure environment.
- Mechanical background with a practical, hands-on approach to problem-solving and a willingness to undertake tasks required to support site production processes.
- Confident working independently, using initiative to complete tasks and resolve issues while on shift.
- Able to integrate quickly into an established IT team and become a key contributor to maintaining the high levels of service required by the business.
- Demonstrates a proactive attitude, adaptability, and a commitment to supporting operational and production objectives.
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Hours of Work:
(40hrs per week) To be discussed at the interview
Salary:
TBC at the interview.
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