IT Technician Apprentice - Northwood School

Northwood (HA6 1QN)

Closes in 28 days (Friday 30 October 2026 at 11:59pm)

Posted on 1 October 2026

Summary

Undertake any other duties which may reasonably be regarded as within the nature of the duties, responsibilities and grade of this post. Any changes of a permanent nature will be incorporated into the job description in specific terms, following consultation with the postholder.

Wage £18,000 a year

Training

Information communications technician (level 3)

Hours Monday - Friday, 8:00am - 4:00pm. Shifts to be confirmed. 37 hours 30 minutes a week

Start date Monday 2 November 2026

Duration 1 year 6 months

Positions available 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

DUTIES AND REPONSIBILITIES

• Software

  • Install operating systems on workstations, update and restore as necessary.
  • Software installation, including building and testing Microsoft installer packages for new software then remotely installing as requested by staff.
  • Troubleshoot software issues.
  • Investigate software faults, escalate to vendors/supervisor if required, and actively monitor until their successful resolution.
  • Keep records of Software and Licences and update as necessary.
  • Assist with the installation and administration of online ICT tests.

• User Admin and support

  • Create and delete users as required, assign permissions, and troubleshoot user profile, space, and settings issues.
  • Assist with start and end of year procedures including bulk creation and archiving of users.
  • Support staff in their use of ICT software and hardware.
  • Apply for the blocking/unblocking of websites as requested by staff.
  • Remove/reinstate students’ internet access as requested by staff and keep records.
  • Restore work of staff and students as requested by staff where possible.

• Hardware maintenance and admin

  • Assist in the setting up and security marking of new equipment.
  • Perform diagnosis procedures on PCs and peripherals including printers.
  • Conduct hardware maintenance, including necessary upgrades and simple repairs.
  • Log hardware faults with external agencies and actively monitor until their successful resolution.
  • Move and set up ICT equipment where appropriate.
  • Assist in troubleshooting and resolving network infrastructure issues, in-house, or with outside agencies when necessary.
  • Do daily checks on network infrastructure and IT systems.
  • Carry out and check backups of the network as required.
  • Monitor server performance and take action as necessary.
  • Ensure and maintain successful deployment of anti-virus software throughout the school.
  • Check space available on the servers and take action as appropriate.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider LEEP TALENT LIMITED

Training course Information communications technician (level 3)

What you'll learn

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers, and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements. Escalate non-routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions, or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers, and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task