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IT Technician Apprentice
GREATER MANCHESTER ACADEMIES TRUST
Manchester (M40 8NT)
Closes in 27 days (Tuesday 20 October 2026)
Posted on 22 September 2026
Summary
The role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. The team supports, maintains, and develops GMAT’s IT support function including all desktop and laptop support.
- Wage: £14,599 a year
- Minimum wage rates (opens in new tab)
- Training course: Information communications technician (level 3)
- Hours: 35 hours a week
- Start date: Tuesday 27 October 2026
- Duration: 1 year 5 months
- Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Resolve assigned IT helpdesk calls
- Assist with all channels of communication into the helpdesk (phone, email, web portal)
- To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
- Provide cover for the helpdesk between the hours of 7.30am to 5pm
- Attend relevant meetings as required
- Build a good rapport with all helpdesk customers
- Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
- Apply diagnostic utilities to aid in troubleshooting
Where you'll work
1 Silchester Drive
Manchester
M40 8NT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training provider: QA LIMITED
- Training course: Information communications technician (level 3)
- Understanding apprenticeship levels (opens in new tab)
What you'll learn
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks, for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements, for example, physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads, including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example, cabling and connecting equipment.
- Identify a range of tools and/or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training schedule
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The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Requirements
Essential qualifications
- GCSE in: 3 of any subject (grade 4+ (A* - C))
- Maths & English (grade 3+ (D or above))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Customer care skills
About this employer
Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary, and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA). We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres.
Company benefits
A range of exciting benefits are available!
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC2000054819.
Apply now
Closes in 27 days (Tuesday 20 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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