IT Technician Apprentice

Ready to turn your interest in technology into a career? This is an exciting opportunity for someone who is enthusiastic, dependable, and keen to learn. You'll develop valuable technical skills, gain recognised qualifications, and earn while you learn, all while building a strong platform for future progression in the IT industry.

Wage

£18,000 a year

Training course

Information communications technician (level 3)

Hours

Monday to Thursday 8:30am- 4:45pm; Friday 8:30am- 4:00pm

37 hours a week

Start date

Monday 7 September 2026

Duration

1 year 10 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role at Apollo Fire Detectors focuses on building foundation technical skills, customer service capability, and professional working practices, while contributing to the effective delivery of IT support services across the business.

The IT Technician Apprentice will be responsible for the following duties:

• Provide first-line IT support to users under supervision
• Log, update and manage service requests and incidents using the IT service management system, ensuring accurate notes and escalation where required
• Escalate unresolved issues promptly to IT Technicians in line with agreed procedures
• Assist with employee on-boarding and off-boarding
• Support basic workstation builds and configuration in line with company standards
• Assist with routine maintenance tasks such as equipment swaps and desk moves
• Maintain accurate records of IT assets, ensuring devices are logged, tracked and updated correctly
• Assist with stock checks, equipment labelling and asset audits
• Support IT Technicians with tracking loan equipment and replacements
• Follow documented IT processes and procedures consistently
• Help keep knowledge base articles up to date by identifying gaps or outdated information
• Learn how IT services are delivered within a regulated business environment

Where you'll work

36 Brookside Road
Havant
Hampshire
PO9 1JR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PETA LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents:

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements
• Escalate non-routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy