Henderson Design Group
IT Technician / Digital Systems Analyst
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Henderson Design Group
Henderson Design Group is the UK’s leading wallpaper designer, manufacturer, and online retailer, based in Hartlepool. Across our three distinct homeware brands, I Love Wallpaper, Lust Home, and Lucie Annabel, we design, print, sell, and dispatch wallcoverings from our North East operation.
This is not a standard helpdesk job. You will be joining a small in-house IT team supporting a fast-moving ecommerce, manufacturing, warehouse, and digital print business that is actively investing in better systems, automation, and AI tools.
The role
You will support the day-to-day technology used across our office, warehouse, production, and ecommerce operations. That includes practical IT support, user support, devices, printers, accounts, documentation, and business systems.
Alongside the day-to-day support work, you will also have the chance to get involved in wider IT projects that improve how the business operates. This could include helping staff use AI tools, improving internal workflows, testing new software, supporting reports, documenting better processes, or helping turn manual tasks into smoother digital ways of working.
This role would suit someone who enjoys solving problems, likes variety, communicates well with non-technical people, and wants to build a broader career in IT, systems, automation, and digital tools.
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What you’ll be doing
- Supporting users across the office, warehouse, production, and ecommerce teams.
- Troubleshooting day-to-day IT issues across computers, printers, scanners, phones, Wi-Fi, accounts, and business software.
- Helping staff make better use of the tools we already have, including Google Workspace, Microsoft 365, business systems, and AI tools.
- Getting involved in automation and workflow improvement projects across the business.
- Helping us identify repetitive manual tasks that could be improved with better systems, AI, scripts, forms, reports, or internal tools.
- Supporting our production and warehouse teams with the technology they rely on to keep work moving.
- Keeping IT jobs, devices, documentation, and fixes properly logged and organised.
- Learning from experienced IT colleagues and gradually taking on more responsibility as your skills grow.
- Working on varied projects where you can see the impact of what you have done.
What we’re looking for
We are more interested in attitude, problem-solving, and willingness to learn than a long list of certificates.
You might already have some IT support experience, or you might be someone with strong technical interest who is ready to build a proper career in IT.
The right person will be:
- Curious about technology, AI, automation, and how systems can improve a business.
- Practical and hands-on, not afraid to investigate a problem properly.
- Calm and methodical when something is not working.
- Good at explaining things to people who are not technical.
- Organised enough to follow jobs through, document fixes, and keep things tidy.
- Comfortable working in a busy, varied environment.
- Keen to learn from others and develop into a broader IT, systems, or automation role over time.
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Useful experience
You do not need all of this, but any of the following would help:
- IT support, helpdesk, technician, or systems experience.
- Good general knowledge of Windows, macOS, printers, Wi-Fi, accounts, and common software issues.
- Experience using AI tools such as ChatGPT, Claude, Copilot, or similar.
- Interest in coding, scripting, automation, workflows, or building small tools.
- Experience with Google Workspace, Microsoft 365, ERP systems, ecommerce systems, warehouse systems, or manufacturing environments.
- Any IT qualification, apprenticeship, college course, self-taught projects, or personal technical projects.
If you have built things, automated things, fixed things, experimented with AI tools, helped people with tech, or taught yourself how systems work, we would be interested in hearing about it.
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