Homefield College
IT Technician
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Play a vital role in delivering secure, efficient, and reliable IT systems that empower people, drive productivity, and make a meaningful everyday impact across the charity.
Start Date: ASAP
Salary: £29,691.79
Contract: Full-time (37 hours per week, 52 weeks per year)
Closing Date: Thursday 24th September, 2026 at 12:00pm
To contribute to the delivery of the organisational mission, working within the IT Department to help deliver secure, effective, and efficient IT systems that are in accordance with our organisational values:
- Equality
- Empowerment
- Respect
- Sustainability
IT Technician Responsibilities:
- Operate primarily in a first-line support role for the College, providing customer support by accurately recording, updating, and documenting requests utilizing the IT helpdesk and support colleagues in fault analysis, including the escalation of incidents when necessary.
- Install, maintain, and upgrade College hardware, software, and network equipment primarily at Nuneaton Campus, but across multiple geographical sites, including:
- Maintain staff and student user profiles across all IT systems and databases.
- Ensure backups are carried out in accordance with IT policies and contribute to disaster recovery and business continuity strategies.
- Manage College mobile devices and ensure the BYOD and Acceptable Use Policies are followed.
- Collaborate with the IT Team to ensure effective IT processes and procedures are in place and assist with the implementation of project work.
- Create, maintain, and publish relevant support documentation in order to assist users in the quick resolution of their incidents and service requests and enable them to become more self-sufficient.
- Support colleagues in reviewing the specification of new equipment and obtain competitive quotes before purchase.
- Keep up-to-date with the latest developments in information technology, for example, Network technology, other hardware, and software. This may include participation in appropriate staff development/training/events.
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General Responsibilities for all Staff:
- Ensure that all beneficiaries are treated with dignity and respect.
- Empower the people we support to maintain their personal independence and confidentiality.
- Contribute positively to a high-quality teaching, learning, and working environment.
- Comply with health & safety and safeguarding regulations.
- Any other reasonable duties commensurate with the role as required.
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Key Strengths:
- Strong customer service and communication skills
- Experience supporting cloud infrastructure and end-user devices
- Ability to prioritise workloads and meet competing deadlines
- Collaborative approach to working with colleagues across all departments
- Self-motivated, proactive, and able to work independently across multiple locations
- Passion for improving outcomes for students and promoting equality, diversity, and inclusion
Desirable Experience:
- Cisco networking
- Azure/Entra
- Intune
- IT helpdesk systems
- Backup and recovery processes
- Assistive technology
- Developing staff training materials
A full driving licence and flexibility to work across sites are essential.
This is an excellent opportunity for an IT professional who enjoys solving problems, supporting users, and making a positive impact within an educational environment.
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