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IT Technician
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About The Company
Operations Resources is a leading provider of technical field services, specializing in IT and electronic point of sale (EPOS) hardware solutions. With a reputation for delivering reliable and efficient on-site support, Operations Resources partners with prominent retail brands across the UK to ensure their technology infrastructure operates seamlessly. The company is committed to maintaining high standards of customer service, technical excellence, and employee development, fostering a dynamic work environment where innovation and professionalism are valued.
About The Role
We are seeking a confident and skilled IT Technician / Computer Hardware Engineer to join our team as an EPOS Field Service Engineer. This role involves performing hardware swaps and servicing IT and EPOS equipment across various retail locations in the North of Manchester to West Yorkshire area. The successful candidate will be responsible for attending field service calls, diagnosing issues, and replacing or repairing hardware components to ensure minimal downtime for our clients. The role offers the opportunity to work with well-known retail brands, providing vital technical support in fast-paced retail environments. Training on EPOS hardware will be provided, making it suitable for candidates eager to expand their technical skill set and grow within a reputable organization.
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Qualifications
The ideal candidate should possess a full manual driver’s license, as the role requires daily travel between multiple sites. Prior experience in IT hardware support, computer repair, or field service engineering is preferred. Strong problem-solving skills, excellent communication abilities, and a customer-focused approach are essential. Candidates should be comfortable working independently, managing time effectively, and handling technical diagnostics and repairs on-site. A basic understanding of EPOS systems and PC hardware is advantageous, and willingness to undergo training on specialized equipment is a must.
Responsibilities
- Perform hardware swaps, repairs, and maintenance on IT and EPOS equipment at client retail locations.
- Attend scheduled field service calls across designated geographic areas, ensuring timely and efficient service delivery.
- Diagnose hardware issues and implement effective solutions to minimize operational downtime.
- Maintain accurate records of service activities, parts used, and issues encountered for reporting purposes.
- Coordinate with the operations team to prioritize work orders and ensure customer satisfaction.
- Adhere to health and safety standards while working on-site, ensuring a safe working environment.
- Participate in training sessions to stay updated on new hardware systems and technical procedures.
- Provide exceptional customer service by communicating clearly and professionally with clients and store staff.
- Support the on-call rota, including evening shifts, to provide emergency technical support when required.
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Benefits
Operations Resources offers a comprehensive benefits package to support our employees' well-being and professional growth. The role includes a fully expensed company van with personal usage, allowing flexibility and convenience for daily travel. The position is a full-time, permanent PAYE contract with standard working hours from 09:00 to 17:30, with overtime paid at competitive rates. Additional benefits include a pension scheme, paid holidays, private medical insurance, and opportunities for overtime earnings, which can often exceed £3,000 annually. The company encourages ongoing training and development, fostering career advancement within a supportive environment.
Equal Opportunity
Operations Resources is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. Our hiring practices are designed to ensure fairness and equal opportunity, promoting a workplace where everyone can thrive and contribute to our continued success.
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