Peaple Talent
IT Triage Technician
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Job Title: IT Triage Technician
Location: Bristol (Hybrid)
Salary: Competitive
We have partnered with a leading professional services organisation who are looking for an IT Triage Technician to join their Technology Service Desk. This is a great opportunity to join a supportive and dynamic team, develop your technical skill set and gain exposure to a broad range of IT technologies.
The Role:
- Provide first-line IT support across applications, hardware and end-user technologies, acting as the first point of contact for users.
- Log, triage, diagnose, resolve and escalate incidents and service requests, taking ownership through to resolution wherever possible.
- Assess support requests across phone, email, in-person and remote channels, prioritising issues based on urgency and business impact.
- Install, configure, upgrade and maintain software and devices, including new builds and technology set-ups.
- Complete user administration and Microsoft Intune tasks, while working with the wider Technology team to identify recurring issues and improve service delivery.
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The Candidate:
- Previous experience providing 1st Line IT Support, including incident triage, troubleshooting and resolution.
- Good working knowledge of Microsoft technologies including Windows, Microsoft Office, Exchange, Active Directory, Group Policy and SCCM.
- Experience supporting IT applications, hardware and end-user technologies within a professional or business environment.
- Knowledge of Microsoft Intune and mobile device administration would be advantageous, alongside familiarity with business applications.
- Strong troubleshooting, organisation and customer service skills, with a proactive, team-focused approach and excellent attention to detail.
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The Package:
- Highly competitive salary + annual performance-related bonus.
- 25 days’ annual leave + bank holidays, with increases for length of service.
- Up to 5% employer pension contribution + 4× salary life assurance.
- Private medical insurance.
Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.
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