Belyfted
IT User Support / Operations
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IT Department
IT User Support / Operations
Location: London
Type: Fulltime
Belyfted is a financial technology (FinTech) company that offers money transfer services, particularly focused on facilitating remittances to and within Africa, and while it leverages technology for its operations, the provided information does not specifically detail AI-driven features within its core money transfer process itself.
Award Winning British Fintech, winner of the StartUp of the year 2024, has now secured the most prestigious business award that any business can receive.
End users support
Key Responsibilities
- Windows 10 and Microsoft O365 troubleshooting.
- Resolution of software and hardware issues (laptop, desktop, printers)
- Installation and configuration of laptops
- Software issues for inhouse applications
- Handling of tickets in the IT ticketing tool
- Quick analysis and incident management, close collaboration with expert team
- Preparing new hardware
- Building laptops and PC's with SCCM
- Basic meeting support knowledge (Teams and AV Support)
- Physical installation of cabling, monitors, dockings, pc's, printers
- Basic Network knowledge (Patching.)
- Able to present training material both in person and on teams (All material and training to be provided by Belyfted
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Requirements
- Previous experience of supporting Mobile devices and hand-held devices
- Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA)
- Previous experience working in a corporate IT environment is an asset
- Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers
- Kiosk Bar: welcoming users, troubleshooting and providing solutions.
- Excellent time management and organizational skills
- Stress Resistant, Team spirit and customer minded
- Willing to take initiative and be hands-on
- Very good communication skills, both verbal and written in Local Language and good command of English.
Working as part of a dynamic team 1st and 2nd line user support
This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.
The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills. This includes analyse incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.
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Company
- About Us
- Blog
- Careers
- Code of Conduct
Product
- Money Transfer
- Marketplace
- Currency Conversion
- Explore
- Wallet
- Exchange rate
- Request Money
Solutions
- Payout Solutions
- Open Banking
Security
- Fraud and Scams
- Protection Tips
- Learn About Security
- VPN Usage Policy
Legal
- AML Policy
- Company Policy
- Privacy Policy
- Terms and Condition
- Complaints
- Security
- Referral programme
- Account Deletion
Product
- Money Transfer
- Marketplace
- Currency Conversion
- Explore
- Wallet
- Exchange rate
- Request Money
Company
- About Us
- Blog
- Careers
- Code of Conduct
Solutions
- Payout Solutions
- Open Banking
Help
- FAQs
- Contact Us
Security
- Fraud and Scams
- Protection Tips
- Learn About Security
- VPN Usage Policy
Legal
- AML Policy
- Company Policy
- Privacy Policy
- Terms and Condition
- Complaints
- Security
- Referral programme
- Account Deletion
Belyfted Limited trading as Belyfted is registered by the Financial Conduct Authority under the Payment Services Regulations 2017 (PSRs) (FRN 911399), Licensed and regulated by HMRC (MSB) XJML00000190574, Company number 11139735 United Kingdom.
© 2026 All Right Reserved by Belyfted.
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