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IT Workplace Support Manager
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We are working with a large national not-for-profit, with sites right across England, who are looking for a IT Workplace Support Team Leader to build and run a new field-based support team.
This is a newly created role. You will lead three field engineers covering care locations, housing schemes and offices, resolving the issues the service desk cannot fix remotely and staying hands-on with the technical work yourself. The three engineers have not been hired yet, so you will be involved in choosing them.
The organisation is moving to a Device as a Service model, which means the device estate is being rebuilt from the ground up and lifecycle work is constant: builds, refreshes, swaps, returns and keeping the asset data accurate.
What you will be doing
- Lead, coach and allocate work to three field-based workplace support engineers
- Resolve complex device, Microsoft 365, networking, Wi-Fi, telephony, printing and meeting room issues, remotely and on-site
- Travel to sites across England for faults, deployments and proactive service checks
- Own device lifecycle activity and coordinate with suppliers and logistics partners
- Use ticket and service data to identify recurring problems and work with the engineering and network teams to resolve them properly
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What you will need
- Experience line managing an IT support team. This is not a step up from senior engineer, and managing people you rarely see in person is the part that matters
- Strong hands-on troubleshooting across Windows devices, Microsoft 365, peripherals, printing and mobile
- Understanding of how endpoints are configured in the back end, particularly Microsoft Intune and endpoint policy
- Experience supporting a multi-site organisation, both remotely and on-site
- Enough networking and Wi-Fi knowledge to diagnose an issue on-site before escalating it
- Full UK driving licence and willingness to travel across England
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Useful, not essential
- ITIL Foundation or experience in an ITIL-based support environment
- MD-102 or MS-102
- Device as a Service or managed device lifecycle exposure
- Experience across an estate of several hundred sites or more
The package is £40,000 plus car allowance, home-based anywhere in England, with regular travel and occasional out-of-hours work.
Apply below or message me directly if you'd prefer a confidential conversation first.
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