Bell Integration
ITLM Operations Co-Ordinator
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Role Overview
The ITLM Operations Coordinator is responsible for supporting the day-to-day operation of the IT Lifecycle Management (ITLM) function, ensuring customer requests, operational activities, fleet administration, reporting requirements, and compliance obligations are delivered accurately and on time.
This is a highly administrative role that requires excellent organization, strong attention to detail, and the ability to manage multiple priorities simultaneously.
The role suits an individual who is proactive, resilient, and determined; someone who takes ownership of their workload, follows up actions without prompting, and is comfortable working in a fast-paced environment where priorities can change.
Key Responsibilities
Operational Coordination
- Manage end-to-end operational service requests, ensuring accurate processing from quotation through fulfillment and invoicing.
- Coordinate customer and stakeholder requirements, working across internal teams to deliver services within agreed timescales and service levels.
- Monitor operational performance and resolve issues proactively, following up on outstanding actions and escalating risks where necessary to minimize business impact.
- Support continuous improvement and team operations, contributing to reporting, operational reviews, process enhancements, and providing cover for colleagues as required.
Administration and Data Management
- Maintain accurate operational data, records, and documentation, ensuring information is up to date, validated, compliant, and supported by comprehensive audit trails and maintenance schedules.
- Support asset lifecycle and supplier management activities, including asset retirement reporting, vendor onboarding, and maintenance of supplier records.
- Ensure adherence to established processes and procedures, promoting consistency, accuracy, and compliance across operational activities.
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Reporting and Analysis
- Produce and deliver operational and client-facing reports, including daily, weekly, monthly, quarterly, annual, and End of Month (EOM) reporting within agreed deadlines.
- Analyse operational performance data, identifying trends, risks, and opportunities to support informed decision-making and service improvements.
- Support performance reviews and stakeholder reporting, providing operational metrics and insights to measure service effectiveness.
Fleet and Driver Administration
- Coordinate fleet operations and vehicle compliance, managing servicing, MOTs, repairs, replacement vehicles, and maintenance schedules to support operational requirements.
- Maintain accurate fleet records and documentation, ensuring vehicle maintenance, compliance, and operational records are up to date and audit ready.
- Support driver administration and compliance activities, including vehicle inspections, scheduling, and tracking driver activity.
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Person Specification
Technical Knowledge & Professional Background
Essential
- Strong background in administration, operational support, service delivery, or coordination.
- Proven track record of managing multiple tasks, deadlines, and competing priorities within a busy environment.
- Familiarity with maintaining operational records, compliance documentation, and audit trails.
- Confidence producing regular management information and operational reporting.
- Strong Microsoft Office proficiency, particularly Excel and Outlook.
- Comfortable working with business systems, databases, and operational software.
- Understanding of service standards, deadlines, and performance measures.
Desirable
- Exposure to fleet administration, logistics, or transport operations.
- Knowledge of workflow management, scheduling, or job planning activities.
- Familiarity with supplier onboarding and vendor administration processes.
- Experience using fleet management or vehicle tracking systems such as Samsara.
- Previous involvement in operational, facilities, or service-based environments.
Core Competencies
- Effective communicator, both written and verbal.
- Sound analytical thinking and problem-solving approach.
- Confident managing changing priorities and unexpected demands.
- Capable of working independently while contributing positively to a wider team.
- Strong data handling and reporting capability.
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