ITSM Business Analyst Needed!

I'm currently supporting an insurance client of mine who are looking to bring on an ITSM Business Analyst on an initial contract till the end of the year with scope of extensions. The role is fully remote and sitting inside IR35 with my client being able to pay up to £525 per day.

Role Description

The role focuses on supporting the transition of multiple entities to unified global ITSM processes and platforms, ensuring service stability and regulatory compliance throughout the onboarding process.

Key Responsibilities

• Work closely with the Technical Lead and Core Project Team to plan, execute, and monitor onboarding activities across all participating entities.
• Conduct process analysis and alignment, clarifying onboarding requirements.
• Coordinate technical configuration and integration of the Configuration Management Database (CMDB).
• Assess existing ITSM processes within each entity, facilitate their transformation to global standards, and ensure technical setup for ServiceNow discovery is completed within defined timelines.
• Oversee training and knowledge enablement, ensuring new resources are fully versed in group processes and ways of working.
• Coordinate between project resources, local technical teams, and internal functions to streamline the delivery of work packages.
• Produce comprehensive documentation to support procedure and process design from local as-is ITSM to target ITSM.
• Collaborate with local teams and subject matter experts to ensure information domain compliance based on DORA guidelines.
• Support decision-making for ITSM process rollout and prepare project governance materials, clearly defining roles, responsibilities, and decision-making mechanisms to promote transparency and effective communication.