Pure Human Resources Ltd
ITSM Software Consultant
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Permanent, full time (flexible)
Location: WFH/visits to customers’ sites
Salary: up to £50,000 pa (depending on experience)
"Transforming Service Management"
Our client, iService Solutions, is a UK-based company that specializes in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long-term, honest, and open relationships with their customers. They are experts in the design, execution, configuration, and support of Helpdesk, IT, and Enterprise Service Management as well as Asset Management Solutions.
Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team.
ITSM Software Consultant, The Role
- Working directly with the customers to understand their needs - building relationships and managing their expectations
- Proposing solutions and delivering best practice to clients’ business problems
- Leading the technical delivery (configuration) of customers’ HaloITSM, HaloCRM, and HaloPSA implementations
- Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements
- Challenging customer requirements where necessary
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Training on specific HaloITSM, HaloPSA, and HaloCRM technology will be given where necessary.
ITSM Software Consultant, The Person
- Solid technical experience integrating or administering business software solutions such as ITSM, CRM, or ERP systems.
- Capable of working within key business projects
- Knowledge of producing technical and customer-facing documentation
- Excellent time management skills with a can-do and proactive attitude
- Team player with the ability to work within project teams (both internally and within customer environment)
- Quick learner, competent at maintaining a diverse workload in a fast-paced environment
- A high level of interpersonal and communication skills
- Full UK driving license
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Desirable
- ITIL v2 or v3 Foundation Certification
- Halo platform (HaloITSM, HaloPSA, or HaloCRM) experience/certification
ITSM Software Consultant, The Benefits
- Opportunity to join a vibrant and engaging team and friendly working environment
- Discretionary bonus
- Flexible working hours – project focused
- Long-term relationship
- Remote-based work
- Life Insurance
- Employer pension scheme
- 23 days’ annual leave plus bank holidays
Pure Human Resources Limited works in partnership with iService Solutions in providing Recruitment support. No applications from agencies please.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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