Wiser
IT/Tech Support Assistant (Part-Time)
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About Wiser
We are Wiser, a global, award-winning Employer Brand agency. We build employer brands to guide the best in the biz into their dream career with our clients.
We’re a home for people who think big and expect more. We transform a company’s employer brand internally and externally and change cultures from the ground up.
With creative, strategic and early talent experts in-house, our clients have a single partnership with Wiser and we deliver end to end campaigns helping them to attract and retain the best talent globally.
We believe that people will do their best work when they're in a space that enables it. And that's what we've shaped at Wiser - a culture where everyone can be real and back themselves, surrounded by high performers who take ownership of their career and make moves, no matter what their background.
To find out more about us, take a look at our website wearewiser.com or check us out on Instagram @wearewiser.
About the Role
We're looking for a friendly, practical IT Support Assistant to take on the day-to-day so the office keeps humming, people get sorted quickly, and nothing sits in a queue for days. This is a hands-on, in-office role for someone who likes fixing things, likes people even more and takes real pride in being the person everyone's glad to see walking over to their desk.
You'll be the first port of call for anything tech in the office. Someone's new laptop won't connect to a monitor, a meeting room camera has died five minutes before a client call, a new starter needs their accounts set up before day one, a licence needs granting. You'll pick it up, sort it, and keep it moving. You'll work alongside our IT Operations Lead, who'll set you up with clear guides for the common jobs and take on anything bigger. Your focus is getting the everyday stuff done well and making people feel looked after while you do it.
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What Will You Spend Your Time Doing?
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Accounts, access and software
- Set up and manage accounts across Google Workspace, Microsoft 365 and Teams, Slack, and the tools our teams use day to day
- Grant software licences and access (Claude, Figma, Asana and the rest), handle permission changes and shared inboxes
- Run password resets and sort sign-in issues
- Keep our records tidy as you go, so we always know who has what
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Onboarding and offboarding
- Get new starters fully set up before they arrive: laptop, accounts, access, desk kit
- Be a warm, calm first face of Wiser tech on someone's first day
- Handle leavers cleanly when people move on: accounts closed, kit returned
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Office tech, AV and meeting rooms
- Keep meeting rooms call-ready: cameras, screens, mics, screen sharing and mirroring
- Set up and fix monitors, TVs and office displays
- Sort the small hardware stuff fast: chargers, cables, keyboards, peripherals
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Kit and cable management
- Keep desks and meeting spaces tidy and working, no more dodgy cables and half-dead sockets
- Manage stock of cables, chargers and accessories so we don't run dry
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Network and everyday fixes
- First-line triage on WiFi and connection issues, log them, sort the quick wins, escalate the rest
- Keep printers and shared kit running
- Chase suppliers when something needs ordering or repairing
What Are We Looking For?
Experience
- Some hands-on IT or tech support experience, in an office, a helpdesk, a shop, anywhere you've fixed real problems for real people
- Comfortable on Mac (our whole fleet is Apple)
- Familiar with Google Workspace and Microsoft 365 / Teams, or a fast learner who'll pick them up quickly
- Any experience with meeting room AV or cabling is a real plus
Mindset
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- Approachable, kind and genuinely happy to help. This is the big one. You'll be the face of tech on the floor, and we want people to feel welcome coming to you, whatever the question
- Calm under pressure, especially when something breaks right before a big call
- Organised and reliable, you finish what you pick up and keep things tidy
- Proactive, you spot the thing that's about to break before it does
Nice to Have
- Experience with an MDM (we use Kandji)
- Worked in a creative or agency environment before
- Some familiarity with SaaS admin and licence management
The Details
- Part-time, roughly two days a week, based in our London office
- This is an office role, the work is hands-on and on-site, so there's no remote option
- Starting as a contract for the first couple of months, with a view to continuing if it's a good fit on both sides
- Day/hourly rate depending on experience, discussed at interview
At Wiser, we’re committed to fostering a culture where everyone feels empowered to be themselves and inspired to excel. We know that true creativity and innovation thrive when diversity is celebrated and everyone is given equal access to opportunities. That’s why we welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, age, religion, ability, or socioeconomic status.
We believe that everyone should feel comfortable and be able to back themselves in an inclusive environment where individuality is celebrated. We’re building a team as diverse as the brands we work with, and our aim is to change the way people think about work.
If you’re passionate about making meaningful moves in an environment that’s as inclusive as it is high-performing, we can’t wait to see what you’ll bring to Wiser. Feel free to reach out to our Talent Team if you need any adjustments to make our hiring process more accessible.
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