Jet2.com and Jet2holidays
Jet2.com Customer Operations Co-ordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Are you calm under pressure, highly organised and ready to make decisions that have a real impact?
Jet2.com and Jet2holidays are always looking for great people to join our award-winning team of colleagues. We have an opportunity available for a Customer Operations Co-ordinator, based at Low Fare Finder House, Leeds Bradford Airport.
The Operations Control Centre (OCC)
The Operations Control Centre (OCC) is one of the busiest and most dynamic areas of Jet2.com. Operating 24 hours a day, 7 days a week, 365 days a year, it sits at the heart of our flying programme, where every decision can directly impact our Customers, Aircraft and Colleagues.
What You’ll Be Doing
- Monitoring the operational flying programme and responding to disruption through effective decision-making, problem-solving and excellent organisation.
- Communicating disruption and operational updates across the Jet2.com network.
- Assisting and advising internal and external stakeholders, providing effective solutions to operational challenges.
- Managing processes relating to disruptive passengers and ensuring all relevant teams are kept informed of actions taken.
- Supporting the implementation of our passenger welfare policy in line with relevant EU regulations and Jet2.com standards.
- Managing multiple workstreams while prioritising effectively in a fast-paced environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role will work on a shift basis, working 2-day shifts | 2-night shifts | 4 days off – 12-hour shifts.
What You’ll Have
- Experience within an airline or tour operator would be desirable, but it isn’t essential. What matters most is your ability to think clearly, make effective decisions and manage competing priorities.
- Strong decision-making and problem-solving skills.
- The ability to manage multiple workstreams and prioritise effectively.
- Excellent communication and teamwork skills.
- The ability to remain calm and focused when working to tight deadlines.
- A process-driven approach with excellent attention to detail.
- Strong organisational skills and the confidence to take ownership of situations.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
While this role is not customer-facing, it plays an integral part in managing airline disruption and passenger welfare across our network.
What can we offer you?
- Competitive salary, with annual pay review
- Contributory pension scheme
- Generous Discretionary Profit Share Scheme
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
If you’re looking for a challenging, rewarding and fast-paced role where you can make a real difference every single day, this could be your next career move.
Take control. Make an impact. Keep the journey moving.
Apply today and let your career take flight with Jet2.com!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location