HEERA DIAMONDS
Jewellery B2C Assistant
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Company Description
HEERA DIAMONDS is a retail company based in London, United Kingdom, specializing in fine jewellery and diamonds. The company focuses on providing high-quality products and a personalized customer experience. Team members work closely with clients to help them choose pieces that suit their style, occasion, and budget. HEERA DIAMONDS offers opportunities to build expertise in jewellery and luxury retail in a professional environment.
Role Description
The Jewellery B2C Assistant is a full-time, on-site role based in Birmingham, supporting direct-to-consumer sales and customer service. Day-to-day responsibilities include:
- Welcoming customers
- Presenting jewellery collections
- Answering product and pricing inquiries
- Guiding clients through purchase decisions
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The role involves:
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- Maintaining displays
- Handling basic administrative tasks such as invoicing and order processing
- Updating customer records
- Supporting online and phone inquiries
- Coordinating with the wider sales team
- Helping ensure a smooth in-store experience aligned with brand standards
Qualifications
- Strong customer service, client communication, and interpersonal skills, with a professional and approachable manner.
- Sales and retail skills, including experience in B2C environments, upselling, and managing point-of-sale transactions.
- Attention to detail and organizational skills for managing stock, maintaining displays, and handling documentation accurately.
- Ability to learn and convey product knowledge, including materials, designs, and basic diamond and gemstone characteristics.
- Comfort with using computers, POS systems, and basic digital tools for order entry and customer records.
- Previous experience in jewellery, luxury retail, or related sectors is beneficial.
- Ability to stand for extended periods and work flexible hours, including weekends and peak retail seasons.
- Relevant education or training in retail, business, or customer service is an advantage but not mandatory.
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