HEERA DIAMONDS
Jewellery B2C Assistant
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Company Description
HEERA DIAMONDS is a retail company based in the London Area, United Kingdom, specialising in fine and fashion jewellery. The company serves a diverse customer base, offering a curated selection of diamond and gemstone pieces. As a growing retail brand, HEERA DIAMONDS focuses on quality craftsmanship, personalized service, and an engaging in-store experience. Team members work in a dynamic environment where attention to detail and customer satisfaction are key priorities.
Role Description
The Jewellery B2C Assistant is a full-time, on-site role based in the London Area, United Kingdom. This role supports direct-to-consumer (B2C) sales activities by assisting customers in-store, presenting jewelry pieces, and providing product information to guide purchasing decisions.
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Day-to-day responsibilities include:
- Maintaining and organizing displays
- Ensuring items are clean and polished
- Supporting inventory checks
- Preparing stock for sale
- Handling customer inquiries
- Processing transactions
- Collaborating with the team on promotional activities and training sessions to enhance product knowledge and service standards
Qualifications
- Skills in Jewelry Design and Fashion Jewelry to effectively present and discuss products with customers.
- Strong Customer Service skills to deliver a professional, welcoming, and informed in-store experience.
- Practical skills in Polishing and basic jewelry care to ensure items are display-ready and well-maintained.
- Training-related skills to continuously develop product knowledge and support knowledge sharing within the team.
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Additional beneficial qualifications include:
- Prior retail or luxury sales experience
- Strong communication skills
- Attention to detail
- Numerical accuracy for handling transactions
- The ability to work flexible hours, including weekends and holidays
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